Role overview

Qualifications

High School Diploma or equivalent with a minimum 3-5 years’ experience in troubleshooting and repair
Ability to safely and successfully perform the essential physical functions of the job
Must pass a criminal background check, drug test, pre-employment physical, and credit check
Must have a valid driver's license and dependable transportation

Responsibilities

Demonstrate the ability to diagnose errors, technical problems and determine proper solutions
Document and produce timely and detailed service reports
Responsive to customer needs and building positive relationships
Ensure all tools and calibrated equipment are properly maintained at all times

Key facts

Remote from: United States
Full time
Mid-level (2-5 years)
Field Engineer (Solutions)
English

Hard skills

Computer Repair Mechanical Inspection Health Maintenance Technical Training Customer Centricity

Other skills

Troubleshooting (Problem Solving)
Customer Service
Time Management
Communication
Problem Solving
Innovation
Adaptability

About the company

Analogic

Analogic provides leading-edge healthcare and security technology solutions to advance the practice of medicine and save lives. We are recognized around the world for advanced imaging systems and technology that enable computed tomography, digital mammography, and magnetic resonance imaging (MRI), as well as automated threat detection for aviation security. Analogic’s aviation security solutions, such as our ConneCT checkpoint security scanner, are designed to meet the highest standards for threat detection and are operational at airports worldwide. Our CT, MRI, and digital mammography products are sold to original equipment manufacturers (OEMs), providing state-of-the-art capability and enabling them to enter new markets and expand their existing market presence. Today, Analogic's subsystems are used in approximately half of the world's CT and MRI scanners. For over 50 years we've enabled customers to thrive, improving the health and enhancing the safety of people around the world. Analogic is headquartered just north of Boston, Massachusetts. For more information, visit www.analogic.com.

Company details

Company size1001 - 5000

Links

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Job description

Summary

Reporting to the Service Manager USA, Analogic Aviation Security Department is looking for a driven and passionate National Field Service technician to join our Field Service Team You will drive our exceptional customer service experience, improve customer satisfaction, maximize customer retention, and increase profitability In this vital role, you will be traveling (up to 100%) through airports in the United States demonstrating your strong technical skills by helping to prevent problems with our machines and resolve problems.

Why should you join the Analogic team?

At Analogic, we work together to create life-changing technology. We value your unique skills and abilities and invite you to join our team in supplying transportation security professionals with leading-edge aviation security screening equipment and health care workers with high-tech medical products. We offer a competitive compensation and benefits program, and an opportunity to grow with us! To learn more about our culture, mission and vision please visit www.analogic.com

Responsibilities:

Demonstrate the ability to diagnose errors, technical problems and determine proper solutions.
Demonstrate good electronic and mechanical repair troubleshooting methodology and maintain technical product knowledge.
Document and produce timely and detailed service reports.
A willingness to exceed company and customer requirements.
Responsive to customer needs and building positive relationships.

Basic Qualifications:

High School Diploma or equivalent with a minimum 3-5 years’ experience in troubleshooting and repair.
Meet daily service needs at assigned sites and locations.
Ability to plan and perform repairs and preventative maintenance independently in the field.
Assist with new installations when the need arises.
Able to schedule work based on field needs.
Exceptional at managing time and able to complete assigned small field projects.
Innovative, quick to learn and adapt to new technology and demonstrated experience with electronics, repair and maintenance, and electromechanical systems.
Professional attitude and be customer focused.
Possess excellent communication skills, both written and oral, to document detailed reports.
Thorough follow up skills are a key responsibility and expectation of this job.
Ensure all tools and calibrated equipment are properly maintained at all times.
Must pass a criminal background check, drug test, pre-employment physical, and credit check
Ability to safely and successfully perform the essential physical functions of the job (see application screening questions for additional details).
Ability to safely and successfully meet essential qualitative and/or quantitative productivity job standards.
Must obtain and maintain an Airport ID Badge in compliance with the Airport Security Plan and TSA regulations, and the necessary public trust security clearance (eApp) and be authorized to access and handle Sensitive Security Information (SSI).
Must have a valid driver's license and dependable transportation, along with the ability to travel up to 100% of the time by plane domestically and internationally and have the required Real ID and Passport (for international travel).
Due to contractual obligations, U.S. citizenship or permanent residency (green card) is required for this position.
Must be able to work overtime and variable hours as required by business needs.
Up to 100% domestic travel required, some International travel possible.

Preferred Qualifications:

Certified trade training in the areas of electronics, mechanics, maintenance, or relevant military background.
Prior experience in Field Service role supporting Imaging & Detection products.

Benefits:

401K with company match vested immediately
HSA/FSA match
8 weeks paid parental leave
Healthcare for now and healthcare as your family and health change
Continuous Education Pathways
You will be joining a passionate, driven and diverse global team!

To learn more about our culture please visit: https://www.analogic.com/careers/

Follow us on LinkedIn:https://www.linkedin.com/company/analogic/