Role overview

Qualifications

A bachelor’s degree in computer science or a related field
Knowledge of Autodesk applications
Hands-on experience with deployment and inventory tools (e.g. SCCM, PDQ)
Strong knowledge of Windows environments (Windows 10/11, Windows Server 2019) and basic iOS knowledge

Responsibilities

Maintain and support Engineering IT services, ensuring they remain operational and performant
Support the management of deployment solutions, including building, testing, and debugging software packages
Efficiently manage and resolve tickets, including incidents, problems, and service requests
Collaborate with other IT teams to support shared server responsibilities and overall IT operations

Key facts

Remote from: United Kingdom
Full time
English

Hard skills

Software Deployment Incident Management Autodesk

Other skills

Communication
Collaboration

About the company

Anord Mardix

Anord Mardix, a Flex company, is the global leader in critical power distribution and protection. We lead through engineering excellence, driving quality, sustainability and innovation through our comprehensive product range and service offering. We work with our clients to build relationships focused on bespoke end-to-end solutions, unrivalled in the critical power industry. Our operational and manufacturing facilities reach globally across North America, Europe and Asia Pacific employing over 1,000 highly skilled people in a comprehensive and diverse range of roles. We have the strongest leadership team in the industry, driving progress, encouraging curiosity and empowering our employees to reach their full potential. From a story founded by two family-owned business, to now operating as a Flex-owned company. Anord Mardix has seen rapid growth as it now leads the critical power industry. Acquired in 2021, Anord Mardix is part of the Industrial business unit of Flex a $24 billion diversified manufacturer with more than 160,000 employees worldwide. Offering a strong balance sheet, a worldwide supply chain and extensive distribution network, Flex’s 100 manufacturing sites across 30 countries, allow Anord Mardix to leverage unparalleled scalability, growth and reliability. We invest in resources; people, machinery, facilities and innovation. In tomorrow’s world, Anord Mardix will shape the infrastructure essential to all forms of digital development.

Company details

Company typeLarge

Company size1001 - 5000

Links

Website LinkedIn See all jobs

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Job description

Anord Mardix, a Flex company, is a global leader in critical power solutions. With facilities around the globe, Anord Mardix leads in critical power infrastructure, supporting a myriad of industries, from financial institutions to data centers.

We develop skill sets, encourage curiosity, and enable empowerment – we turn jobs into careers. If this sounds interesting, we’d like to meet you.

Job Summary

We are looking for an Engineering System IT Support to join our team and support the maintenance of our Engineering IT services, ensuring they remain operational, performant, and aligned with business and end-user needs.

In this role, reporting directly to the Engineering Systems IT Manager, you will contribute to managing deployment solutions, including building, testing, and debugging software packages, while efficiently resolving incidents, problems, and service requests related to installations, patching, and upgrades.

The Engineering System IT Support role is remote-based.

What a typical day looks like:

Maintain and support Engineering IT services, ensuring they remain operational, performant, and fit for purpose, meeting the needs of end users
Support the management of deployment solutions, including building, testing, and debugging software packages
Efficiently manage and resolve tickets, including incidents, problems, and service requests related to installations, patching, and upgrades
Proactively ensure all end-user devices are fully patched and compliant with the latest approved software releases
Assist with technical support activities, as well as routine maintenance and administration tasks
Collaborate with other IT teams to support shared server responsibilities and overall IT operations
Contribute to the delivery of new and enhanced services as part of ongoing projects
Support server-related tasks as assigned by the manager
Install software and maintain software portals
Manage IT collections and system configurations
Provide hands-on support to end users by investigating and resolving IT-related issues
Occasionally support activities outside core business hours for major projects or system changes

The experience we’re looking to add to our team:

A bachelor’s degree in computer science or a related field
Knowledge of Autodesk applications
Hands-on experience with deployment and inventory tools (e.g. SCCM, PDQ)
Strong knowledge of Windows environments (Windows 10/11, Windows Server 2019) and basic iOS knowledge
Ability to collaborate effectively within a multicultural and geographically distributed team
Strong verbal and written communication skills in English

What you’ll receive for the great work you provide:

An environment where you will feel fulfilled by your work, valued for your contribution, and celebrated for your success;
A competitive salary and benefits package which includes:
- A merit-based annual pay review
- Enhanced annual leave
- Employee recognition scheme and long service awards
- Referral bonus
- Volunteer days
- Group Life Insurance, including a death in service payment and access to a virtual GP service 24/7 365 days a year
- Sick pay scheme
- Cycle to Work scheme
- Enhanced maternity/paternity leave

Flexible/Remote/Hybrid Work based on your Job Function
Travel opportunities (role dependent)
Support in your well-being by access to
- Employee Assistance Programme offering free access to qualified counsellors and expert advice
- On-site trained Mental Health First Aiders
Access to various discount programs (including food, activities, gym memberships etc.)

AS108

Job Category

Design, Process & Technology Engineering

Anord Mardix is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email accessibility@flex.com and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Anord Mardix, you must complete the application process first).