Key Facts

Remote From:

Full time

English

Hard Skills

Franchise Sales Financial Analysis Business Planning Market Analysis Performance Management Handling Unit Management Microsoft Networking

Other Skills

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Leadership
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Coaching
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Decision Making
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Relationship Building
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Problem Solving
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Communication

Roles & Responsibilities

8+ years of progressive leadership experience in franchising, multi-unit retail, or a similar distributed field environment
Bachelor’s degree in business or a related field preferred, or equivalent experience
Experience supporting franchise and/or hybrid franchise–company‑owned models
Strong financial and analytical skills

Requirements:

Lead and develop a team of Franchise Consultants to support franchise business growth
Partner on short‑ and long‑term business planning including pricing and market analysis
Ensure franchise compliance with agreement terms and policies
Monitor market and industry trends and translate insights into actionable strategies

H&R Block

Retail (Super / Hypermarket)

About H&R Block

H&R Block’s purpose is simple: To provide help and inspire confidence in our clients and communities everywhere. We’ve been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we’ve prepared approximately 800 million tax returns and grown to have approximately 12,000 offices throughout the United States and around the world. We know that tax needs and situations change from year to year. That’s why we offer new and innovative ways to prepare and file taxes so clients can choose what suits them best. We are a people company first and a tax company second. With this in mind, we deliver care in every interaction, conversation, and at each touchpoint. That’s how we build long-lasting relationships with clients, communities, and associates. People who join H&R Block say it feels like being part of something bigger. A place with an amazing and storied history, but with a strong and urgent focus on the future. Maybe it's because our company still has the feeling of ‘family’ serving as the foundation for our associates and franchisees who bring our purpose to life each day. Maybe it’s how determined, forward thinking and innovative we are, or how accessible our leadership is. We believe it’s all those things, and much more. Our ideas are rooted in unique and diverse perspectives fueled by curiosity and creativity. We’re not afraid to try new things, and never rest on past success. We are passionate in the way we advocate for each other, for our clients, and most importantly, we not only say we are better together…we truly believe it!

Company type: Large

Industry: Retail (Super / Hypermarket)

Founded: 2018

Company size: 10001

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Job description

About the Role:

As a Franchise Regional Director at H&R Block, you will play a pivotal role in driving client growth and increasing company profitability by leading assigned franchise consultants (FC’s) across a specified region (approximately 7-9 FC's across the Eastern Region of the US). Your responsibilities will include building trust between franchisees and H&R Block/Franchise Consultants to affect positive and sustained change that will meet our clients need for trusted support and service. This role is also a resource to FCs, franchise ops, and other H&R Block teams and serves as the liaison for escalated issues from the franchisee.  

Day to day, you’ll…

Lead and develop a team of Franchise Consultants to support franchise business growth and client experience

Partner on short‑ and long‑term business planning, including pricing, real estate, and market analysis

Coach teams to tailor support based on franchisee lifecycle (startup, growth, mature, or exit)

Ensure franchise compliance with agreement terms, policies, and industry regulations

Collaborate with internal partners (Franchise Operations, Product, Program leaders) to improve adoption and effectiveness of programs

Monitor market and industry trends and translate insights into actionable strategies

Act as a trusted advisor and escalation point for franchise owners

Hire, coach, and develop high‑performing Franchise Consultants through consistent feedback and talent routines

Required Qualifications:

8+ years of progressive leadership experience in franchising, multi-unit retail, or a similar distributed field environment

Bachelor’s degree in business or a related field preferred, or equivalent experience through a combination of education and leadership roles

Experience supporting franchise and/or hybrid franchise–company‑owned models with a strong understanding of franchisor–franchisee dynamics

Demonstrated ownership of regional P&L performance, including budgeting, forecasting, and profitability improvement

Strong financial and analytical skills, with experience using KPIs and performance data to identify risks, opportunities, and action plans

Ability to develop and execute short‑ and long‑term regional strategies aligned to enterprise priorities

Proven ability to lead, coach, and develop high‑performing field leaders (e.g., district or regional teams), including indirect reporting relationships

Strong judgment and comfort making independent, high‑impact decisions in a fast‑moving environment

Demonstrated skill in influencing outcomes through partnership rather than authority, especially with franchise owners

Experience overseeing multi‑unit operations (retail, franchise, hospitality, or service environments strongly preferred)

Working knowledge of regional operations, performance management, and continuous improvement practices

Ability to balance operational excellence with growth, change leadership, and franchisee experience

Highly effective communicator—able to translate strategy, financial insights, and operational priorities for diverse audiences

Strong executive presence and relationship‑building skills with franchise owners, cross‑functional partners, and senior leaders

Comfortable with regional travel and flexibility based on business and franchise needs

Preferred Qualifications:

Problem Solving: Balance of strategic and tactical planning & execution with a focus on the client experience
Networking Abilities: Extensive networking of contacts with all stakeholders tapping into best practices helping to develop a one team culture
Franchise Experience: Demonstrated experience in franchise industry such as a Franchise District Manager, Consultant, Developer, etc.

Why work for us:

At H&R Block, our purpose is simple: to provide help and inspire confidence in our clients and communities everywhere. For more than 70 years, we’ve led the tax industry and we continue to evolve through our Block Next strategy, blending human expertise with digital innovation.

That same commitment to care extends to our associates. When you join us, you become part of a High Performing, Connected Culture built on strong relationships, continuous learning, and a shared commitment to making a meaningful impact. We invest in your well-being through competitive pay, comprehensive benefits, and support for life both in and outside of work.

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