About the Role:
The Associate Manager – Innovations is responsible for leading a blended team of full-time analysts and seasonal supervisors supporting H&R Block strategic initiatives. This role drives execution, team performance, and continuous improvement across innovation initiatives while partnering cross-functionally to advance strategic priorities. The Associate Manager serves as a thought partner to the Manager, Innovations—bringing a strategic mindset, strong operational leadership, and a bias for action. This role balances people leadership, program execution, and cross-functional collaboration to deliver high-quality outcomes and consistent client experience.
Day to day, you'll...
- Lead, coach, and develop a team of analysts and seasonal supervisors to deliver against program objectives
- Set clear expectations, monitor performance, and provide ongoing feedback and development planning
- Partner with Lead Supervisors to ensure effective oversight of seasonal associates, including coaching, quality management, and performance support
- Reinforce a culture of accountability, client focus, and continuous improvement
- Oversee day-to-day operations supporting strategic initiatives and related innovation efforts
- Ensure work is executed with quality, accuracy, timeliness, and adherence to established procedures
- Monitor workload, capacity, and productivity trends; proactively address risks and gaps
- Support hiring, onboarding, and training strategies for seasonal and full-time team members
- Drive consistency in processes, documentation, and reporting across the team
- Collaborate with cross-functional stakeholders to test-and-learn initiatives and scaling efforts
- Act as a key connector between strategy and execution—translating priorities into actionable plans
- Provide insights and feedback from frontline operations to influence program design and improvements
- Identify opportunities to improve processes, client experience, and team effectiveness
- Use data and performance insights to inform decisions and recommend enhancements
- Serve as a thought partner to the Manager, Innovations on priorities, challenges, and solutions
- Lead or support initiatives that drive operational efficiency and innovation outcomes
- Ensure adherence to tax, compliance, and operational standards
- Oversee quality reviews, audits, and escalation management
- Maintain strong documentation and reporting practices to support transparency and accountability
Required Qualifications:
- Bachelor's degree in a related field or the equivalent through a combination of education and related work experience
- 3+ years of experience in operations, tax, or program delivery environments
- Demonstrated experience leading teams, including coaching and performance management
- Strong problem-solving and decision-making skills with a focus on outcomes
- Ability to operate effectively in a fast-paced, evolving environment
- Excellent communication, organization, and stakeholder management skills
- Proven ability to balance strategic thinking with hands-on execution
Preferred Qualifications:
- Experience in innovation, pilot programs, or test-and-learn environments
- Background in tax operations, quality review, or related H&R Block programs
- Experience managing both full-time and seasonal or matrixed teams
- Familiarity with performance metrics, reporting, and workforce planning
Why work for us:
At H&R Block, our purpose is simple: to provide help and inspire confidence in our clients and communities everywhere. For more than 70 years, we’ve led the tax industry and we continue to evolve through our Block Next strategy, blending human expertise with digital innovation.
That same commitment to care extends to our associates. When you join us, you become part of a High Performing, Connected Culture built on strong relationships, continuous learning, and a shared commitment to making a meaningful impact. We invest in your well-being through competitive pay, comprehensive benefits, and support for life both in and outside of work.
