Role overview

Qualifications

2+ years of experience in drone operations
Demonstrated ability to manage competing operational priorities in real time with strong situational awareness and sound judgment
Experience developing or maintaining operational systems, SOPs, or compliance documentation in a safety-critical environment
Clear, confident communication skills — able to provide real-time guidance to pilots and coordinate across internal teams simultaneously

Responsibilities

Serve as the ROC Manager on Duty — overseeing day-to-day BVLOS operations including workload prioritization, pilot tasking, and real-time guidance and feedback to active pilots across the Sentry network.
Ensure the safety and regulatory compliance of all ongoing BVLOS operations, maintaining adherence to FAA requirements and Raptor Maps' operational standards at all times.
Prioritize and assign inspections based on resource availability, stakeholder requests, and operational urgency — balancing ongoing scheduled operations against time-sensitive requests.
Develop and maintain ROC systems and infrastructure to reduce manual lift and improve operational visibility.

Key facts

Remote from: United States
Full time
Mid-level (2-5 years)
Operations Specialist
English

Hard skills

Helicopter Operation Federal Aviation Regulations Operational Intelligence Safety Standards Project Management Airline Management FlightCheck Digital Elevation Models Flight Planning

Other skills

Communication
Problem Solving
Team Management

About the company

Raptor Maps

Raptor Maps is on a mission to make solar energy the smartest, most reliable, and most competitive source of electricity in the global economy. As the solar industry grows at an unprecedented pace, operational complexity and performance challenges are increasing, threatening to limit the financial and energy potential of solar assets. We solve these challenges by delivering the industry’s leading software for the modern solar owner. Raptor Maps orchestrates everything: we combine advanced analytics, machine learning, and automation to provide solar companies with the data, workflows, and tools they need to maximize energy yield, reduce operational costs, and improve worker safety. Our product suite includes: - Raptor Solar Platform: A powerful software solution that unifies data from SCADA systems, sensors, robotics, humans, and more into a precise digital twin of your solar assets, enabling streamlined collaboration and actionable insights. - Advanced Analytics: Pinpoint the root causes of underperformance with best-in-class machine-learning algorithms, helping teams identify issues like equipment defects, environmental challenges, and power losses. - Raptor Solar Sentry: An industry-first platform that integrates people and robotics to transform operations and maintenance workflows, driving double-digit financial gains for solar portfolios. Trusted by some of the world’s largest and most innovative solar owners, operators, and EPCs, Raptor Maps has digitized and optimized over 150 GW of solar capacity across 50+ countries. Founded by MIT engineers, Raptor Maps is dedicated to creating technology that empowers the industry to unlock its full potential. From small teams managing individual sites to global portfolios spanning continents, we’re helping solar companies drive results, reduce risk, and achieve their clean energy goals. Join us in revolutionizing solar operations. Learn more at www.raptormaps.com.

Company details

Company size51 - 200

Links

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Job description

About Raptor Maps, Inc

Solar power is the largest source of new energy in the world. Raptor Maps is a fast-growing, venture-backed, MIT-born climate tech company building software to enable the solar energy industry to scale. We have the leading platform for remotely managed solar operations, and our mission is to make solar asset management and O&M dramatically simpler through better data, automation, and the integration of robotics. We serve tens of thousands of solar sites around the world with a dedicated and passionate team committed to having impact through work and advancing the renewable energy economy.

Our mission is groundbreaking, and we need great people to make it happen. Join us in building the digital backbone of a stronger, more scalable solar industry! ☀️

About the role

The Remote Operations Specialist enables safe and efficient BVLOS drone operations across Raptor Maps' Sentry network. This role is the operational backbone of the Remote Operations Center (ROC) — serving as a Manager on Duty, the Remote Operations Specialist owns the systems, record-keeping, and pilot management processes that allow the ROC to prioritize and deploy resources safely and effectively at scale. The Remote Operations Specialist is critical to maintaining alignment across internal teams and systems while ensuring the ROC provides a consistent, reliable presence for external stakeholders.

The schedule for this role is Wednesday to Sunday with most shifts from 8:30 to 5:30pm Eastern.

What you'll do

Serve as the ROC Manager on Duty — overseeing day-to-day BVLOS operations including workload prioritization, pilot tasking, and real-time guidance and feedback to active pilots across the Sentry network.
Ensure the safety and regulatory compliance of all ongoing BVLOS operations, maintaining adherence to FAA requirements and Raptor Maps' operational standards at all times.
Prioritize and assign inspections based on resource availability, stakeholder requests, and operational urgency — balancing ongoing scheduled operations against time-sensitive requests.
Develop and maintain ROC systems and infrastructure to reduce manual lift and improve operational visibility.
Support ROC pilot development by providing real-time guidance, structured feedback, and ongoing training
Contribute to the development, maintenance, and improvement of ROC SOPs
Maintain a current FAA Part 107 certificate and stay informed on FAA regulations, BVLOS rulemaking, and trends in unmanned robotic operations relevant to Raptor Maps' fleet.

Qualifications

2+ years of experience in drone operations
Demonstrated ability to manage competing operational priorities in real time with strong situational awareness and sound judgment
Experience developing or maintaining operational systems, SOPs, or compliance documentation in a safety-critical environment
Clear, confident communication skills — able to provide real-time guidance to pilots and coordinate across internal teams simultaneously
Must be located in the contiguous US and authorized to work in the US

Preferred Qualifications

Experience operating or managing BVLOS drone missions at scale
Familiarity with FlightHub 2, or similar autonomous drone mission planning platforms
Background in solar PV operations or infrastructure inspection
Familiarity with terrain modeling and low-altitude flight planning
Prior startup or high-growth environment experience where operational systems were built from an early stage
Current FAA Part 107, or equivalent foreign, Remote Pilot Certificate thorough working knowledge of FAA regulations and BVLOS operational requirements
Remote operations center management, or experience in a closely related field