Client and Support Operations Analyst

Labcorp is seeking a Client & Support Operations Analyst to join our team in Buffalo, NY.

Work Schedule: Monday - Friday 1st shift.

Job Summary

The Operations Analyst, Client Relations and Accessioning is a full-time role supporting the Buffalo laboratory by providing analytical and operational support to the Client Relations and Accessioning teams. This position is responsible for improving visibility into order and accession trends, identifying process improvement opportunities, and supporting proactive, consistent management of client needs. The role helps strengthen operational efficiency, reduce avoidable service issues, and support scalable, data-driven growth.

Job Responsibilities:

• Analyze order and accession data to identify workflow inefficiencies, reduce rework, and improve turnaround time.
• Monitor and report client-specific trends to support proactive account management and early issue resolution.
• Increase effective use of Salesforce to improve communication tracking, visibility, and follow-up consistency.
• Support client education and communication to improve understanding of processes and service expectations.
• Develop strong working relationships with partner laboratories to improve sample transfer coordination and reduce friction in cross-site interactions.
• Collaborate with Client Relations, Accessioning, and other operational teams to support process standardization and service quality improvement.
• Prepare reports, dashboards, and analyses to inform operational decision-making and leadership visibility.
• Support continuous improvement initiatives that enhance client service, accountability, and operational discipline.

Minimum Qualifications:

• Bachelor’s degree in biology, or related life science.
• 1 or more years of experience in operations analysis, client support, laboratory operations, healthcare services, or a related environment preferred.
• 1 or more years of experience in analyzing data, identifying trends, and developing actionable recommendations.

Preferred Qualifications:

• 1 or more years of experience supporting continuous improvement, workflow optimization, or cross-functional process initiatives.

Additional Job Standards:

• Ability to work effectively across teams and manage multiple priorities in a fast-paced environment.
• Strong written and verbal communication skills with the ability to explain operational issues clearly.
• Proficiency with Microsoft Excel and reporting tools; experience with Salesforce or similar CRM platforms preferred.
• Strong analytical, problem-solving, and organizational skills.
• Ability to interpret operational and client data to support decision-making.
• Attention to detail and commitment to process consistency and service quality.

Pay Range: $28 - $31

All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. 

Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information, please click here. 

Labcorp is proud to be an Equal Opportunity Employer:

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. 

We encourage all to apply

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