Role overview

Qualifications

Bachelor’s Degree in Computer Science, Engineering, or related discipline
10+ years software engineering experience
5+ years people leadership experience
Strong knowledge of cloud-native architectures, APIs, and web platforms

Responsibilities

Lead software engineers and AI engineering resources
Drive successful execution of platform initiatives from concept through production
Guide architectural decisions across web, API, cloud, and data platforms
Manage third-party development partners and software vendors

Key facts

Remote from: India
Full time
Expert & Leadership (>10 years)
Engineering Manager
English

Hard skills

Engineering Management Software Deployment Applications Architecture Program Implementation Platform Design And Development Enterprise Architecture Vendor Management Software Engineering Web Platforms Python (Programming Language) React Jsx .NET Amazon Web Services Enterprise Integration

Other skills

Team Building
Leadership
Communication
Collaboration

About the company

Arise Virtual Solutions Inc.

Arise Virtual Solutions has created a disruptive technology platform that connects the world’s biggest brands with a previously untapped network of small business owners and their agents. This entrepreneurial network of work-from-home Service Partners creates exceptional customer experiences that increase sales, improve loyalty, and speed customer growth. The Arise® Platform enables Brands to transform the relationship between their company and their customers through state-of-the-art security, access to Brand advocates, and on-demand flexible capacity to handle sudden or seasonal volume changes. To learn more about Arise Virtual Solutions, please visit arise.com or email us at info@arise.com. The Arise® Platform is the future of customer care.

Company details

Company typeSME

Company size201 - 500

Links

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Job description

Around since 1994, Arise Virtual Solutions Inc. has created a disruptive technology platform that connects the world’s biggest brands with the largest network of gig-economy Service Partners in the BPO industry. Owned by Warburg Pincus, one of the world’s largest Private Equity Firms, Arise is the work-from-home pioneer and now the CX Transformation trailblazer. We are changing the way the world WORKS with every major brand that we support. Come be a part of the revolution as a regular-full-time employee of Arise Virtual Solutions!

Our Core Values:

Relentlessly Pursue Excellence

Empower People & Partners

Make a Difference

No Boundaries

Embrace Possibilities

Our Technology organization is seeking an Engineering Manager who will report to the Director, Application Development & Quality Assurance and lead strategic software engineering initiatives across the HALO marketplace platform and other enterprise applications. This leader will be responsible for engineering execution, people leadership, architecture governance, operational excellence, and vendor collaboration while helping scale Arise’s next-generation platforms.

What you will take on (Core Competencies):

1. Engineering Leadership & Team Development

Lead software engineers, and AI engineering resources
Establish engineering standards and development best practices
Conduct performance management, coaching, mentoring, and career development
Build high-performing teams focused on accountability and delivery
Foster a culture of innovation, ownership, and continuous improvement

2. Software Delivery & Program Execution

Drive successful execution of platform initiatives from concept through production
Manage Agile delivery, sprint planning, roadmap execution, and release readiness
Coordinate internal and external vendor teams
Identify delivery risks and implement mitigation strategies
Ensure predictable delivery of business-critical capabilities

3. Application Architecture & Platform Strategy

Guide architectural decisions across web, API, cloud, and data platforms
Review solution designs and ensure scalability and maintainability
Support modernization initiatives across .NET, Salesforce, AWS, and emerging technologies
Evaluate new technology opportunities and technical debt reduction efforts
Establish long-term platform roadmaps

4. Cloud & Enterprise Platform Engineering

Support cloud-native application architectures
Collaborate with Infrastructure, Security, and Data Services teams
Ensure platform resiliency, availability, and scalability
Drive operational readiness and production support excellence

5. Vendor & Stakeholder Management

Manage third-party development partners and software vendors
Oversee knowledge transfer and documentation activities
Collaborate with Product, Operations, Security, Infrastructure, and Executive Leadership
Communicate technical strategy and delivery progress to business stakeholders

6. Quality Engineering & Governance

Champion quality-first development practices
Support test automation and release governance frameworks
Ensure adherence to security, compliance, and audit requirements
Drive continuous improvement through metrics and operational insights

Our new team member will need:

• Bachelor’s Degree in Computer Science, Engineering, or related discipline
• 10+ years software engineering experience
• 5+ years people leadership experience
• Experience managing enterprise software development teams
• Strong knowledge of cloud-native architectures, APIs, and web platforms
• Experience with Python, React, .NET, AWS, and enterprise integrations
• Excellent leadership, communication, and stakeholder management skills