Senior Cisco CUCM Engineer

This is a remote position.

Requirements

• 8+ years of IT Infrastructure experience.
  
• MUST BE fluent in English.
  
• Deep, hands-on experience with Cisco Unified Communications Manager (CUCM) and enterprise voice/unified communications infrastructure.
  
• Deep experience with VMware vCenter and vSphere — including ESXi administration, vMotion, HA/DRS, distributed virtual switches, and VM lifecycle management.
  
• Deep experience with Citrix Virtual Apps and Desktops (CVAD) or Citrix DaaS — including Delivery Controllers, StoreFront, NetScaler/ADC, machine catalogs, and VDA troubleshooting.
  
• Strong experience troubleshooting complex multi-system infrastructure issues.
  
• Experience designing and implementing infrastructure solutions.
  

Preferred

• Experience working in a Managed Service Provider (MSP) environment with exposure to ITIL-based service deliverymodels.
  
• Experience delivering customer-facing IT infrastructure projects.
  
• Experience with enterprise storage platforms.
  
• Familiarity with identity platforms (Active Directory, Okta), firewalls (Palo Alto, Cisco FTD), and backup/disaster recovery solutions is a plus.