Service Executive - Broker Support

About Us:

At Aon, we are a leading provider of innovative solutions for Specialties clients. Our team is committed to delivering exceptional services, enabling businesses to thrive in a dynamic international environment. As a market leader, we foster a culture of collaboration, diversity, and professional growth.

Service Executive - Broker Support (FSG)

Aon is looking for candidates with general insurance experience or who have a passion for client service and an interest in developing their insurance career.

In this role you will be providing support to a team of Client Executives and Client Managers with varied portfolios. This role forms part of the local client service team that supports Specialties (FSG) clients. 

This is a hybrid role with the flexibility to work from home and from our Aon office.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organisation, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

Your day will be busy with a focus on client servicing which will be the key to your success!

Responsibilities:   

• Proactively support and participate in insurance policy pre-renewal, renewal and post-renewal activities including drafting quotations, endorsements, certificates of currency, cancellations, creating renewal reports
• Communicate with clients via phone, email and face-to-face meetings to support their insurance needs
• Directly managing client queries and being a subject matter expert for all their portfolio needs
• Managing invoicing and complex premium calculations
• Attend client meetings and work on tender processes, client renewals, claims and other insurance broking duties
• Manage key stakeholder relationships with Senior Brokers, Underwriters, Client Executives and Client Managers
• Provide leadership and training to Service Specialists
• Enhance the client experience through outstanding customer service

How this opportunity is different

As an Aon colleague, you will never be limited by your job title. Instead, you will learn and grow alongside some of the most talented people in the business, who genuinely want you to be the best version of yourself.

We honestly believe that our culture is different, with authentic and inquisitive individuals who each bring something unique to our team. 

Be you, be unique with us.

Skills and experience that will lead to success

To be successful in this role, you will be passionate about a career in insurance and have strong administration and customer service skills.

Our ideal candidate will relate to the following: 

• Experience supporting Senior Brokers with their client accounts (highly regarded)
• Client service, underwriting, claims or insurance broking experience (highly regarded)
• Experience across general insurance products (highly regarded)
• Tier 1 insurance qualification or willingness to achieve this qualification upon commencement
• Strong communication, problem solving and analytical skills
• Excellent attention to detail
• Desire for professional development through ongoing training

This is an excellent development opportunity for a polished and credible professional to enhance their corporate skills and build on capabilities in a diverse and challenging role.

Ongoing support and mentoring will be provided to ensure your success and a pathway for career progression.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself.  We offer a variety of working style solutions for our colleagues as well. 

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. 

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com