Looking to build your career and design your future? You have come to the right place.
This position is the company liaison between the customer and the installation workforce to insure a seamless installation experience. This position interfaces with installers, clients, service providers, co-workers and the customer that experiences the installation on a daily basis.
Responsibilities:
- Primary resource for installer schedules, questions, and work-related issues (central point of contact)
- Coordinates assignments ad paper flow for daily Service Provider schedules
- Dispatches work orders to SP’s and adjust workloads as needed
- Notifies customers with installation time frames
- Fields incoming customer calls
- Handles all escalations to full resolution
- Acts as a liaison between the customer and the company to resolve installation issues
- Ensures all customers are contacted at the end of the installation
- Serves as a back-up to the other Project Coordinators
- Performs other managerial duties as assigned by the Director
- Serves as back-up to the Director as assigned
- Insures completeness and accuracy of all paperwork
- Ensures all business operations with area of responsibility are conducted ethically and within the law
- Returns voicemail messages and emails within (4) business hours
- Other duties as assigned
Job Requirements:
- Strong Leadership/Interpersonal skills
- Effective oral and written communication skills
- Strong organizational and problem resolution skills
- Ability to manage multiple projects
- Team player/customer focused
- Experience in MS Word and Excel
- Valid Driver’s license and over 21 years of age
- Construction industry experience desired
Pay range: $27-$29/hour plus benefits
If you like working with a growing close knit team and helping home owners design the home of their dreams, come build your career with us!
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, individual with disabilities, veteran status, gender identity or national origin.
