Role overview

Qualifications

Bachelor’s degree in Business Administration, Finance, Data Analytics, or a related field; equivalent professional experience considered
5+ years of experience in commercial operations, capacity planning, or a closely related analytics function; data center, colocation, or technology infrastructure experience strongly preferred
Advanced proficiency in Microsoft Excel (pivot tables, complex modeling, capacity reporting) and PowerPoint; ability to distill complex data into clear, executive-ready presentations
Experience with NetSuite or comparable ERP/CRM platforms; familiarity with BI tools (Power BI, Tableau, or similar) and Visio is a plus

Responsibilities

Own and maintain capacity reporting across all Element Critical data center sites, providing real-time visibility into power, space, and connectivity availability to support sales pipeline management and operational planning
Design, build, and maintain commercial dashboards and reporting tools that deliver actionable insights into product profitability, deal economics, and portfolio performance for senior leadership and the commercial team
Develop and manage customer inventory and capacity tracking processes within NetSuite, ensuring data integrity and forecast accuracy to support contractual compliance, renewal planning, and scalable portfolio growth
Establish and enforce data governance standards, KPIs, and reporting cadences that ensure consistency and reliability across commercial analytics, building organizational confidence in data-driven decision-making

Key facts

Remote from: Anywhere
Full time
Senior (5-10 years)
Sales Strategy Manager
English

Hard skills

Data Mining Commercial Planning Capacity Planning Netsuite Business Intelligence Tools Power BI Tableau (Business Intelligence Software)

Other skills

Microsoft Excel
Microsoft PowerPoint
Problem Solving
Organizational Skills
Detail Oriented
Critical Thinking

About the company

Element Critical

Element Critical owns and operates data centers in Chicago, Austin, Houston, Silicon Valley, and Northern Virginia. Our Tier III, hybrid IT-ready facilities are network-rich and concurrently maintainable. Element Critical cares as much about the people we serve as the servers we house. Our local teams offer robust colocation with highly customizable deployment space in a variety of deployment sizes and densities. We offer a data center experience that brings solutions engineering and customer service out of the shadows and into the spotlight.

Company details

Company size51 - 200

Links

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Job description

Element Critical provides hybrid infrastructure solutions in an expanding portfolio of data center facilities across the country. Our mission is to meet the diverse needs of today’s business and technology leaders by delivering superior service and product offerings, cultivating trusted relationships with our customers, and motivating and enabling our employees.

This is an opportunity to get involved near the ground level and grow exponentially with a company that is poised to execute. Come join our team!

OVERVIEW

Department: Commercial Operations
FLSA Status: Exempt
Job Location: Remote
Reports to: Senior Director of Commercial Management

Element Critical is seeking a Manager, Commercial Planning & Analytics to join our Commercial Operations team. The ideal candidate embodies our core values of accountability, integrity, grit, and problem-solving, and brings a passion for translating complex data into clear, actionable business intelligence.

This role sits at the intersection of capacity planning and commercial analytics, owning the reporting infrastructure and analytical frameworks that enable Element Critical’s commercial team to make faster, more confident decisions. The position partners closely with Sales, Finance, and Operations to ensure capacity data is accurate, accessible, and actionable across all markets.

RESPONSIBILITIES

Responsibilities will include, but not limited to, the following:   

Own and maintain capacity reporting across all Element Critical data center sites, providing real-time visibility into power, space, and connectivity availability to support sales pipeline management and operational planning

Design, build, and maintain commercial dashboards and reporting tools that deliver actionable insights into product profitability, deal economics, and portfolio performance for senior leadership and the commercial team

Develop and manage customer inventory and capacity tracking processes within NetSuite, ensuring data integrity and forecast accuracy to support contractual compliance, renewal planning, and scalable portfolio growth

Establish and enforce data governance standards, KPIs, and reporting cadences that ensure consistency and reliability across commercial analytics, building organizational confidence in data-driven decision-making

Serve as a strategic partner to cross-functional stakeholders in Sales, Finance, and Operations, driving the development of scalable workflows, tools, and systems that support commercial growth and market expansion

REQUIREMENTS & QUALIFICATIONS

The ideal candidate will possess the following: 

Bachelor’s degree in Business Administration, Finance, Data Analytics, or a related field; equivalent professional experience considered

5+ years of experience in commercial operations, capacity planning, or a closely related analytics function; data center, colocation, or technology infrastructure experience strongly preferred

Advanced proficiency in Microsoft Excel (pivot tables, complex modeling, capacity reporting) and PowerPoint; ability to distill complex data into clear, executive-ready presentations

Experience with NetSuite or comparable ERP/CRM platforms; familiarity with BI tools (Power BI, Tableau, or similar) and Visio is a plus

Demonstrated ability to manage multiple concurrent initiatives with strong organizational discipline, attention to detail, and the ability to meet deadlines in a fast-paced environment

Strong analytical and critical thinking skills with a proactive, solutions-oriented approach; comfortable working with ambiguous data sets and translating findings into clear business recommendations

Element Critical is a well-funded, fast paced organization that is seeking to make several acquisitions over the next few years and develop into a very strong national player. We offer the following benefits, in addition to a focus on growing our culture and engagement.

PPO and HDHP Healthcare Plans
FSA and HSA with above market Employer HSA Match
Dental and Vision Insurance
Employer Paid Disability and Life Insurance
Additional Group Insurances
Paid Vacation, Sick, and Personal Leave
10 Company Paid Holidays
Paid Parental Leave
401k with up to 4% Employer Match
Personal Development and Learning Opportunities
Employee Referral Program

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