Client Solutions Specialist

Job Summary:

The Client Solutions Specialist works with a team of Client Solutions Professionals at GPRS to ensure successful project outcomes. This role is pivotal in meeting client needs, driving satisfaction, retention, and growth. By working closely with the Client Solutions Manager, Sales and Operations teams, the Client Solutions Specialist helps to optimize client engagement and deliver exceptional value. This role involves a variety of skilled tasks that support company operations. The position requires a task-focused, self-motivated individual who handles both client-facing and team-facing responsibilities to support the smooth execution of Reality Capture projects and contribute to business development efforts. The Client Solutions Specialist will help advance GPRS’ mission to deliver exceptional client experiences and retention.


Job Goals:

• Ensure a consistent and positive client experience by driving measurable retention and engagement through accurate project delivery and effective communication.
• Manage project execution by coordinating internal teams, reviewing for accuracy and efficiency, and navigating Microsoft, NetSuite, and ClickUp environments.
• Foster team collaboration and integration by actively participating in meetings, supporting Client Solutions Group needs, and building cross-departmental relationships
   

Job Responsibilities:

• Coordinates with the Client Solutions Manager on new projects.  
• Partner with manager to review projects and verify all necessary information is included and objectives are clear.
• Manage up to 40-50 projects concurrently.
• Schedule projects with Client Solutions Coordinators.
• Coordinate with onsite contact and set expectations for field work with client.
• Being a Brand Ambassador through professional and respectful communication to both team and clients
• Provides guidance to field and modeling teams on scope of work and deliverables to kick-off projects.
• Provides feedback to departments for work that needs to be adjusted, based on changes to scope of work, changing requirements of clients, or other adjustments.
• Maintains consistent communication with the client to understand evolving needs and keeps them informed on delivery timelines and execution of projects at various stages.
• Recognize when to seek assistance from team members or other resources to ensure project success
• Troubleshoots problems and provides clear expectations to onsite contacts.
  • Works with the internal team to identify and correct problems assigned to projects.
  • Works with Modeling Manager and Team Leads to ensure product deliverables and timelines are met.
  • Coordinates and collaborates with clients to ensure deliverables are met on time and on scope. 
  • Sets up a Scan Data review meeting and Modeling delivery meeting when applicable with the client.
• Leads various internal projects to help create better workflows and support the Client Solutions Team with the help of the Client Solutions Manager.
• Answer technical questions from clients regarding the projects, provide scan data review meetings when applicable, hold client meetings for project reviews when applicable, know where and how to find the answers to clients’ needs.
• Follow up with clients after projects are complete to answer any questions, gain important feedback, upselling opportunities, re-engagement opportunities for new work.