Role overview

Qualifications

Self-motivated and task-focused
Experience in project management
Strong communication skills
Ability to work collaboratively in teams

Responsibilities

Coordinate with the Client Solutions Manager on new projects
Manage up to 40-50 projects concurrently
Maintain consistent communication with the client to understand evolving needs
Provide guidance to field and modeling teams on scope of work and deliverables

Key facts

Remote from: Ohio (USA)
Full time
Client Service Specialist (Customer Care)
English

Hard skills

Project Management Customer Engagement Project Collaboration Netsuite ClickUp (Software)

Other skills

Communication
Microsoft Windows

About the company

GPRS

Creating possibility for our team members and clients by Intelligently Visualizing the Built World is who we are. Damage Prevention & Data Collection GPRS is in pursuit of a world with 100% subsurface damage prevention. Our 99.8% accuracy rate for ground penetrating radar services (GPR), utility locating services, and concrete scanning services will locate critical targets like utilities, PT cables, rebar, conduits, underground storage tanks (USTs), and more to help keep your project on time, on budget, and safe. Our NASSCO-certified CCTV video pipe inspection & leak detection services find pipe defects, blockages, and leaks with pinpoint accuracy. Data collected from our damage prevention services is visualized in our software product called, SiteMap®. Existing Condition Documentation When record drawings do not match as-built conditions, GCs and facility managers are at risk of avoidable change orders, delays, budget overruns, and even damage or injuries. Let GPRS’ in-house team create an as-built for your project – showing actual existing conditions above or below ground… or both. Our 3D Laser Scanning and 3D Photogrammetry services deliver up-to-date and accurate construction as-builts, existing condition drawings, 2D CAD drawings, 3D BIM models, 3D mesh models, digital twins, point clouds, updated floorplans, and more for construction design, prefabrication, clash detection, facility modifications, and asset management. Facility & Project Management Better manage your job site or facility with our GIS software platform, SiteMap®. SiteMap® allows you to quickly access, view, and share your infrastructure data securely with subcontractors, engineers, and your team. All of your utility, structural, water & sewer, and facility information is uploaded into the SiteMap® Map Viewer and Digital Plan Room. Our Virtual Tours allow you to virtually walk-through a site or facility in minutes, take measurements, estimate clearances and distances, and add notes.

Company details

Company size501 - 1000

Links

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Job description

Job Summary:

The Client Solutions Specialist works with a team of Client Solutions Professionals at GPRS to ensure successful project outcomes. This role is pivotal in meeting client needs, driving satisfaction, retention, and growth. By working closely with the Client Solutions Manager, Sales and Operations teams, the Client Solutions Specialist helps to optimize client engagement and deliver exceptional value. This role involves a variety of skilled tasks that support company operations. The position requires a task-focused, self-motivated individual who handles both client-facing and team-facing responsibilities to support the smooth execution of Reality Capture projects and contribute to business development efforts. The Client Solutions Specialist will help advance GPRS’ mission to deliver exceptional client experiences and retention.

Job Goals:

Ensure a consistent and positive client experience by driving measurable retention and engagement through accurate project delivery and effective communication.
Manage project execution by coordinating internal teams, reviewing for accuracy and efficiency, and navigating Microsoft, NetSuite, and ClickUp environments.
Foster team collaboration and integration by actively participating in meetings, supporting Client Solutions Group needs, and building cross-departmental relationships

Job Responsibilities:

Coordinates with the Client Solutions Manager on new projects.
Partner with manager to review projects and verify all necessary information is included and objectives are clear.
Manage up to 40-50 projects concurrently.
Schedule projects with Client Solutions Coordinators.
Coordinate with onsite contact and set expectations for field work with client.
Being a Brand Ambassador through professional and respectful communication to both team and clients
Provides guidance to field and modeling teams on scope of work and deliverables to kick-off projects.
Provides feedback to departments for work that needs to be adjusted, based on changes to scope of work, changing requirements of clients, or other adjustments.
Maintains consistent communication with the client to understand evolving needs and keeps them informed on delivery timelines and execution of projects at various stages.
Recognize when to seek assistance from team members or other resources to ensure project success
Troubleshoots problems and provides clear expectations to onsite contacts.
- Works with the internal team to identify and correct problems assigned to projects.
- Works with Modeling Manager and Team Leads to ensure product deliverables and timelines are met.
- Coordinates and collaborates with clients to ensure deliverables are met on time and on scope.
- Sets up a Scan Data review meeting and Modeling delivery meeting when applicable with the client.
Leads various internal projects to help create better workflows and support the Client Solutions Team with the help of the Client Solutions Manager.
Answer technical questions from clients regarding the projects, provide scan data review meetings when applicable, hold client meetings for project reviews when applicable, know where and how to find the answers to clients’ needs.
Follow up with clients after projects are complete to answer any questions, gain important feedback, upselling opportunities, re-engagement opportunities for new work.