Mid QA Manager

Role: Mid QA Manager 

Location: Hybrid (Bogotá) 

Language: Proficiency in English is required as we are a global business

About the role:

This is an opportunity to join to nearshore production hub in Bogotá as QA Manager — owning the quality assurance function for a high-volume, AI-augmented creative production studio embedded with a leading healthcare education institution. 

Based in Bogotá you'll be responsible for ensuring every piece of content that leaves the studio is accurate, brand-compliant, technically correct, and free of error before it reaches the client. In a studio producing at the velocity delivers our client quality assurance is not a final checkpoint — it is a designed-in system. You will build and own that system. 

We support flexible working and are open to different arrangements. We offer reasonable adjustments throughout the process. 

THE ROLE 

The QA Manager leads the studio's quality assurance function, managing a QA team, and establishing the standards, processes, and checklists that protect the integrity of every asset delivered. You work across creative, email, video, and production output — ensuring brand compliance, technical accuracy, and delivery of readiness at every stage of the production workflow. 

WHAT YOU'LL DO 

• Lead and develop the studio's QA function — establishing quality standards, review checklists, and brand compliance frameworks across all content types and channels
• Manage and mentor the QA team, building a culture of precision, accountability, and continuous improvement
• Own the final quality review for all studio output before client delivery — covering creative accuracy, copy proofing, technical specs, brand compliance, and accessibility requirements
• Partner with the Program Director to embed QA checkpoints into the studio's production workflow at OMG stage-gate level, ensuring quality is reviewed before work advances — not only at delivery
• Develop and maintain channel-specific QA checklists covering email rendering, paid social specs, display format requirements, and video technical delivery standards
• Review AI-generated and AI-assisted content with particular rigor — establishing clear human-oversight standards for Pencil outputs, including image accuracy, copy correctness, and brand consistency
• Track and report on quality metrics — revision rates per asset, error type frequency, and brand compliance pass rates — and identify systemic quality issues for remediation
• Partner with the Associate Creative Director and CRM Strategist to align QA standards with brand guidelines and campaign requirements for each of the five institutions
• Support the onboarding of new team members with QA training, brand immersion sessions, and quality standard documentation 

WHAT YOU BRING 

• +3 years of experience in quality assurance, creative operations, or production management in a creative, content, or marketing environment
• Strong attention to detail across multiple content types — copy, design, email HTML, video, and digital display
• Familiarity with email QA requirements including cross-client rendering, accessibility, and deliverability standards
• Experience building and managing QA processes and teams in a high-volume production environment
• Understanding of brand management and the compliance requirements of regulated or sensitive marketing categories (higher education or healthcare experience is a meaningful differentiator)
• Clear, organized communication skills; professional proficiency in English; Spanish proficiency is an advantage for the Bogota hub role
• A systematic, process-oriented mindset — you build quality into the system, not just check for errors at the end 

Gen AI & Agentic Thinking 

• Experience reviewing and quality-checking AI-generated content, with a rigorous approach to human oversight of AI outputs
• Familiarity with AI content generation workflows; ability to develop QA protocols specific to Pencil-generated assets
• Systematic approach to quality management: data-informed, process-led, and proactive 

Qualifications: Formal degrees are welcome but not required. Equivalent experience counts. 

If you're excited about this role but don't meet every requirement, we encourage you to apply. 

Req ID: 17784

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