Senior Engagement Manager

About the Role:

We are seeking a dynamic and strategic Senior Engagement Manager to serve as the primary liaison between our organization and our clients. This role is responsible for managing client relationships, ensuring project success, and driving process improvements that enhance customer value. The ideal candidate is highly organized, proactive, and skilled at balancing multiple projects while delivering exceptional client service.

This role reports to Medallion’s Head of Engagement Management and base compensation may land between $90,000-$130,000 depending on qualifications and experience. In addition to base salary, Medallion offers competitive equity and benefits as part of the total compensation package. Many factors are considered when determining pay including: market data, geographic location, skills, qualifications, experience, and level.

Key Responsibilities:

Client Relationship Management:

• Act as the main point of contact for clients, fostering strong relationships and understanding their business objectives.
• Ensure client needs and expectations are met by proactively addressing concerns and providing strategic guidance.
• Communicate project updates, milestones, and deliverables clearly to stakeholders.

Project Coordination:

• Oversee project timelines, deliverables, and resource allocation to ensure seamless execution.
• Collaborate with internal teams to align efforts with client priorities and expectations.
• Identify and mitigate potential risks that could impact customer success.

Process Optimization:

• Analyze workflows and identify inefficiencies to enhance operational effectiveness.
• Implement best practices and process improvements to drive better outcomes for clients.
• Continuously seek opportunities to streamline operations and maximize customer value.

Impact to Customer Value:

• Execute on customer priorities to ensure their success and satisfaction.
• Deliver strategic insights and recommendations that align with client goals.
• Drive initiatives that enhance customer experience and long-term partnership value.

Qualifications:

• 4+ years of experience in Customer Success, Engagement Management, or consulting, ideally supporting complex enterprise customers
• Experience owning customer relationships in a SaaS startup environment
• Proven ability driving customer engagement across a portfolio of accounts using data insights, product knowledge, and healthcare industry expertise
• Demonstrated success identifying solutions, improving existing client strategies, and driving change in complex, fast-moving environments
• Problem solving, project management, interpersonal and organizational skills
• Exceptional communication, executive presence, and negotiation skills — confident in engaging at the C-Suite level
• Ability to influence and build credibility and trust across the organization and with customers

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