Key Facts

Remote From:

Africa

Category: Editor / Proofreader

Full time

English

Hard Skills

MadCap Flare Process Improvement AI Testing Computational Tools

Other Skills

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Microsoft Word
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Quality Assurance
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Collaboration
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Decision Making
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Communication
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Detail Oriented

Roles & Responsibilities

Proficient in Microsoft Word, MadCap Flare, and MadCap Central
Experience in managing large documentation sets
Ability to interpret incomplete information
Strong collaboration skills across departments

Requirements:

Structure, format, edit, and publish technical and corporate documentation
Create, maintain, and update technical content
Ensure documentation accuracy, consistency, compliance, and timely delivery
Contribute to continuous improvement initiatives

Job description

Purpose of the Role

Transform complex technical and corporate information into professional, structured, and user-friendly documentation. Ensure documentation meets high standards of quality, consistency, compliance, and usability while supporting aviation safety, compliance, and customer outcomes.

Scope & Decision-Making Authority

Works independently on documentation projects, managing large documentation sets (typically 200–800 pages). Exercises judgement in interpreting incomplete information, asking appropriate questions, and ensuring documentation quality and compliance.

Key Relationships

Internal: Subject Matter Experts, project stakeholders, colleagues across departments and geographic locations, other functional business areas.
External: Clients and external stakeholders contributing to or reviewing documentation.

Key Responsibilities

• Use Microsoft Word, MadCap Flare, and MadCap Central to structure, format, edit, and publish technical and corporate documentation.
• Create, maintain, and update technical content.
• Transform complex or incomplete source information into clear documentation.
• Ensure documentation accuracy, consistency, compliance, and timely delivery.
• Manage large documentation sets.
• Collaborate across departments and locations.
• Improve documentation quality, efficiency, consistency, and publishing processes.
• Support documentation standards, workflows, and best practices.
• Contribute to continuous improvement initiatives.

Key Metrics for Success

Documentation quality, accuracy, consistency, compliance with standards, on-time delivery, stakeholder satisfaction, and contribution to process improvements.

AI & Digital Competency

AI Fluency Tier: Tier 2 — AI Practitioner

Role-Specific AI & Digital Skills:
• Use AI-assisted tools to improve drafting, editing, document analysis, and workflow efficiency.
• Evaluate AI-generated outputs for quality, accuracy, and compliance.
• Identify opportunities to improve documentation processes through AI and automation.

AI Development & Growth:
• Complete TrustFlight AI onboarding and training.
• Share AI best practices and identify new use cases within the function.