Key Facts

Remote From:

Massachusetts (USA)

Category: Technical Support Engineer

Full time

English

Hard Skills

Health Information Technology

Other Skills

•
Troubleshooting (Problem Solving)
•
Communication
•
Teamwork

Requirements:

Provide expert support for Clinical AI product line.
Troubleshoot user issues.
Work closely with cross-functional teams to resolve incidents.
Maintain high service quality and improve support processes.

DeepHealth

About DeepHealth

DeepHealth is RadNet's AI-powered health informatics subsidiary, created to empower breakthroughs in care delivery. The heart of its portfolio of solutions, the DeepHealth OS, is a cloud-native operating system that orchestrates all data to drive value across the enterprise. DeepHealth aims to elevate the role of the radiologist, beyond radiology and across the entire care pathway. It empowers all users across the care continuum with personalized workflows to make work easier and more meaningful. DeepHealth leverages advanced AI technologies in breast, lung, prostate, and brain health, as well as operational efficiencies to create end-to-end efficiency across the enterprise.

Company type: SME

Founded: 2018

Company size: 201 - 500

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Job description

Job Summary

The Technical Support Engineer for Clinical AI product line is the first point of contact for users, providing expert support, troubleshooting issues, and contributing to a seamless healthcare IT experience. This role works closely with cross-functional teams to resolve incidents, maintain high service quality, and continuously improve support processes.

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