Role overview

Responsibilities

Provide expert support as the first point of contact for users.
Troubleshoot issues to ensure a seamless healthcare IT experience.
Work closely with cross-functional teams to resolve incidents.
Maintain high service quality and improve support processes.

Key facts

Remote from: Massachusetts (USA)
Full time
Technical Support Engineer
English

Hard skills

Other skills

Communication
Problem Solving
Teamwork
Customer Service

About the company

DeepHealth

DeepHealth is RadNet's AI-powered health informatics subsidiary, created to empower breakthroughs in care delivery. The heart of its portfolio of solutions, the DeepHealth OS, is a cloud-native operating system that orchestrates all data to drive value across the enterprise. DeepHealth aims to elevate the role of the radiologist, beyond radiology and across the entire care pathway. It empowers all users across the care continuum with personalized workflows to make work easier and more meaningful. DeepHealth leverages advanced AI technologies in breast, lung, prostate, and brain health, as well as operational efficiencies to create end-to-end efficiency across the enterprise.

Company details

Company typeSME

Company size201 - 500

Links

Website LinkedIn See all jobs

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Job description

Job Summary

The Technical Services Engineer is the first point of contact for users, providing expert support, troubleshooting issues, and contributing to a seamless healthcare IT experience. This role works closely with cross-functional teams to resolve incidents, maintain high service quality, and continuously improve support processes.