1-3 years' experience in an administrative support role in healthcare
Strong customer service skills
Working knowledge of medical terminology and abbreviations
Requirements:
Provides support to the Case Management staff performing non-clinical activities
Responsible for initial review and triage of Case Management tasks
Screens members using Molina policies and processes
Maintains accurate and complete documentation of required information
Job description
*Spanish speaking preferred**
Will this role be fully remote?: Yes
Are there any specific locations the candidates should be in (i.e., do they need to live in IL): Florida
What is the expected schedule (include dates/time/timezone): 8:30am-5pm EST
Top Skills Required: Phone, Computer, Organized, Detail-oriented, and effective at multitasking. Will provide telephone, clerical and data entry support for Case management team.
What additional IT equipment is required outside of a laptop/headset/mouse/keyboard (i.e., dual monitor & docking station or single monitor & connecting cables – note these will be billed back to Molina at cost): They will need 1 additional monitor, connecting cables and docking station
Is there potential for this to extend past 3 months and/or convert to an FTE?: there is always a potential for FTE position but not guaranteed and may be extended past the initial 3 months.
Duties and Responsibilities (List all essential duties and responsibilities in order of importance)
Provides support to the Case Management staff performing non clinical activities and supporting the management
of the department.
Responsible for initial review and triage of Case Management tasks.
Reviews data to identify principle member needs and works under the direction of the Case Manager to implement
care plan.
Screens members using Molina policies and processes assisting clinical Case Management staff as they identify
appropriate medical services
Coordinates required services in accordance with member benefit plan.
Promotes communication, both internally and externally to enhance effectiveness of case management services
(e.g., health care providers and health care team members).
Runs reports to assist in coordination of case management needs.
Provides support services to case management team members by answering telephone calls, taking messages
and researching information.
Maintains accurate and complete documentation of required information that meets risk management, regulatory,
and accreditation requirements.
Protects the confidentiality of member information and adheres to company
Knowledge, Skills and Abilities ( List all knowledge, skills and abilities that are necessary to perform the job
satisfactorily)
Strong customer service skills to coordinate service delivery including attention to members/customers, sensitivity
to concerns, proactive identification and resolution of issues to promote positive outcomes for members
Demonstrated ability to communicate, problem solve, and work effectively with people
Working knowledge of medical terminology and abbreviations
Ability to think analytically and to problem solve.
Good interpersonal/team skills
Must have a high regard for confidential information
Ability to work in a fast paced environment
Able to work independently and as part of a team.
PC experience in Windows environment and accurate data entry at 40 WPM minimum.
Maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA)
Ability to establish and maintain positive and effective work relationships with coworkers, clients, members,
providers and customers
Required Education:
High School Diploma or G.E.D.
Required Years of Experience: 1-3 years' experience in an administrative support role in healthcare.
