Associate Project Delivery Lead

About Us
Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery, and traditional Managed Services.  Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us stand out amongst our peers.  Thrive is on the look-out for individuals who don't view their weekdays spent at 'a job' but rather look to develop valuable skills that ignite their passion and lead to a CAREER.  If you're attracted to a work hard, play hard environment and seek the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!

Position Overview
The Associate Project Delivery Lead is primarily responsible for planning, tracking, and managing customer projects. The associate level role will be responsible for customer projects that are smaller in size and complexity, including customer onboardings.  Associates Leads will be trained on the Thrive project coordinator and project management processes and will have the opportunity to grow into a Lead role managing larger projects.  The individual will serve as the main point of contact for customers and their technical resources (internal and external parties) throughout the project.  The role requires the individual to drive projects to success through clear expectation setting, task management, and status updates.  An Associate Project Delivery Lead will communicate with and organize Thrive internal resources including Engineers using project management software, checklists, and reports. 

Day to Day Responsibilities

• Transition clients onto Thrive managed services
• Investigate customer project needs by working with account managers to understand project success criteria and technical requirements
• Lead projects by assigning tasks to Engineers and communicating statuses to customers through status update emails and meetings.  Ownership of the entire project life cycle
• Work with the Account  team to properly understand client account balance and invoicing needs
• Effectively communicate with client technical and non-technical staff by creating digestible project plans that organize tasks into appropriate phases
• Completing Project Coordinator tasks when needed
  • Collaborate with customers and initialize the service order
  • Convert orders to projects/tasks/change requests for quick execution
  • Send and receive requests for information (User Roster, Equipment/Application Inventory, Credentials)
  • Transition new clients to the Project Delivery team (Project Managers and Deployment Engineers)

• Moderate experience in project management and professional services
• Skilled in managing project plans, creating timelines, and keeping all parties to task
• Interpersonal Skills- Strong Verbal and Written Communication, Conflict Resolution, Positive Attitude, Teamwork
• Understanding of cloud computing, networking, cyber security, and disaster recovery concepts
• Familiarity with Thrive technologies included but not limited to:
  • Office 365
  • Microsoft Server OS
  • Private Cloud
  • Public Cloud (Azure)
  • Networking (Firewalls, Switching, Access Points)
  • Disaster Recovery
  • Backup technology

• Project management certification (PMP, CAPM, Prince etc.)
• Experience using SmartSheets and/or ServiceNow (or other project management software)
• Willingness to improve team process and contribute to team and company initiatives