Role overview

Qualifications

Strong written and verbal communication skills
Excellent organizational skills and attention to detail
Comfortable using online systems and customer support tools
Ability to manage multiple tasks in a remote environment

Responsibilities

Respond to client inquiries and provide timely, professional support
Assist with coordinating scheduling, reservations, and service requests
Maintain accurate client records and support documentation in internal systems
Communicate with clients via email, phone, and online platforms

Key facts

Remote from: Maryland (USA)
Full time
Customer Service / Support Representative
English

Hard skills

Organizational Structure Client Services Event Marketing

Other skills

Communication
Scheduling
Detail Oriented
Customer Service
Hospitality
Reliability
Multitasking

About the company

Aisles & Abroad

Unknown

Company details

Company sizeUnknown

Links

Website LinkedIn See all jobs

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Job description

Position Overview

We are seeking a dependable and service-oriented Remote Customer Support Coordinator to provide client assistance, manage support requests, and help coordinate scheduling and service-related activities in a remote environment. This position focuses on communication, organization, and delivering a positive client experience.

This role is ideal for individuals who are detail-oriented, responsive, and comfortable working independently using digital tools.

Key Responsibilities

Respond to client inquiries and provide timely, professional support

Assist with coordinating scheduling, reservations, and service requests

Maintain accurate client records and support documentation in internal systems

Communicate with clients via email, phone, and online platforms

Track and follow up on open requests to ensure resolution

Review service details and confirmations for accuracy

Provide general administrative and customer support

Collaborate with internal teams to ensure a smooth client experience

Qualifications:

Strong written and verbal communication skills

Excellent organizational skills and attention to detail

Comfortable using online systems and customer support tools

Ability to manage multiple tasks in a remote environment

Customer service or administrative experience preferred

Reliable internet access and ability to work remotely

Preferred (Not Required)

Experience in customer service, coordination, or administrative support

Interest in travel, hospitality, or event-related services

What We Offer

Flexible remote work environment

Step-by-step onboarding and ongoing support

Opportunities for growth and advancement based on performance

Supportive and collaborative team environment

Work Environment

This is a remote role requiring a reliable internet connection and the ability to stay organized and self-directed in a virtual workspace.

Apply Today

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