Role overview

Qualifications

Excellent problem-solving skills
Excellent communication skills
Ability to multi-task and be flexible
High level of organizational skills and attention to detail

Responsibilities

Effectively source replacements/subs for broken orders
Communicate with marketplaces and sellers via Intercom
Accurately document all steps in Monday.com
Collaborate with team members to determine best solutions

Key facts

Remote from: Andorra
Full time
English

Hard skills

Internal Documentation Google Docs Google Drive JIRA Monday.com Intercom

Other skills

Problem Solving
Google Sheets
Microsoft Excel
Teamwork
Multitasking
Organizational Skills
Detail Oriented
Troubleshooting (Problem Solving)
Strong Work Ethic

About the company

Automatiq

Company details

Links

LinkedIn See all jobs

Your match analysis

See how your profile stacks up against this role.

We compared the job requirements to your profile to show where you're strong and where you fall short.

Job description

Responsibilities:

Effectively source replacements/subs for broken orders in order to prevent cancellations & penalties from the marketplace.

Communicate with the respective marketplaces & sellers throughout the process via Intercom

Accurately document all steps of the processes in Monday.com

Accurately document sales in SkyBox in order to track profitability that the Replacements/Subs team was responsible for acquiring & selling

Communicate with the marketplaces to provide proof in defense of the seller if applicable.

Communicate with the customer/seller proactively in case any additional information is needed and the customer/seller is aware of the situation (if necessary)

Collaborate with team members and/or other departments to determine the best solution for issue at hand

Sourcing suitable substitute tickets within subs/replacements team’s parameters

Perform the necessary steps of fulfillment of the order in a timely manner

Requirements:

Excellent problem-solving skills

Able to perform detailed investigations of claims & determine outcomes using multitude of facts

Excellent communication skills - must maintain professional and respectful demeanor throughout all interactions with marketplaces as well as customers

Ability to multi-task and be flexible to accommodate the needs of the team

Excellent team player

Strong work ethic

Thrives in a fast paced environment

High level of organizational skills and attention to detail

Good follow through and troubleshooting skills

Able to work collaboratively with a team and independently with little to no supervision

Comfortable with multiple systems including: Google Docs, Drive, Sheets, Excel, Jira, Email, and various other dashboard and KPI tracking systems (Monday.com) and customer support ticketing systems (Intercom)

Apply once. Then go straight to the hiring manager.

After you apply, unlock the direct contact details of the people who actually make the call. A quick follow-up makes you 5x more likely to land an interview.