Specialist, Portal Support - REMOTE

Are you the next Ubique Group Employee? Come be a part of our dynamic team!

Ubique Group is a digital forward, consumer-driven powerhouse featuring an expansive portfolio of furniture brands. With over 20 years of building multiple brands from inception to success, Ubique Group offers a wide assortment of furniture solutions and furnishings that represent a perfect balance of form, function, and style. At Ubique Group, our fingers aren't just on the pulse of the marketplace; we anticipate it, transforming the typical point-and-click shopping experience into an inspired, rewarding consumer journey. 

Ubique Group is more than a company; we are a community of passionate, hard-working, and supportive people who believe in our business and each other. We champion our employees' individual capabilities and the team's collective power and extend that commitment to our surrounding families and communities.

The Portal Management Team is responsible for handling communications and cases for our Customer Portals. They also provide solutions tailored to individual situations and prioritize the customer’s needs at every step of the process.

Essential Functions:

• Ability to multi-task, prioritize, and manage time effectively to better assist dealers and customers. 
• Interact with both internal and external customers.
• Update Portal(s) throughout the day. 
• Ensures that our portal customers/dealers are provided with quality customer service at every step of their inquiry.
• Includes working up to 35-40 cases per day while maintaining an accuracy rate of 97% or higher.
• Ensure appropriate actions are taken to resolve customers’ problems and concerns in a timely and accurate manner.
• Keep an accurate and detailed account of customer inquiries and resolutions within each SO and/or case.
• Ensures that all processes and procedures are maintained, and a proper resolution has been provided. 
• Properly maintains personal case queues within set parameters and closes within the required 24-48 business hours.
• Meet personal/customer service team's daily goals. 
• Able to work in a team environment. 
• Evaluate customer needs to determine the most effective strategy in meeting their requirements. 

Qualifications

• Minimum of one year customer service experience.
• Ability to take ownership of customer complaints, resolve conflicts and manage their expectations.
• Excellent Interpersonal and customer service skills.
• Proficient computer skills with the ability to utilize up to three screens at a time.
• Ability to work independently and meet deadlines in a fast-paced, detail-oriented environment.
• Highly developed sense of integrity and commitment to customer satisfaction.
• Analytical and critical thinking skills.
• Multitasking and organizational skills.
• Excellent time management skills.

Benefits:

We offer a competitive benefit package that includes:

• Fully remote position.
• Major medical, dental, and vision benefits available day one — no waiting period.
• Company-paid life insurance and Employee Assistance Program for all employees. 
• 401(k) with company match.
• Employee discount on Ubique Group products.
• Free office chair for remote employees.
• Employee-led organization Ubique Cares engages in monthly and quarterly employee engagement activities packed with fun and giveaways!
• 9 paid holidays + 1 floating holiday, and up to 13 accrued PTO days per year.

Ubique Group is an equal-opportunity employer. We seek to employ the most qualified individuals for all our roles.