2nd Line Infrastructure Support Engineer
Location: Cape Town (Remote role, but must be based in Cape Town)
Hours: 6 am – 3 pm UK working Hours
About the Opportunity
Our client is seeking an experienced 2nd Line Infrastructure Support Engineer to join
their growing IT team. This is an excellent opportunity for a proactive infrastructure
professional who enjoys troubleshooting, supporting critical systems, and working across a
predominantly Microsoft-based environment.
The successful candidate will provide second-line infrastructure support, assisting with the
maintenance, monitoring, and optimisation of servers, networks, and end-user technologies.
Working closely with senior technical colleagues, you will play a key role in ensuring
Business-critical systems remain secure, reliable, and available.
Key Responsibilities
● Provide Level 2 support for infrastructure-related incidents and service requests.
● Diagnose and resolve issues across Windows Server environments, Active Directory,
Group Policy and Microsoft 365.
● Monitor and maintain core infrastructure services, including backups, patch
management, and endpoint security solutions.
● Investigate networking issues involving DNS, DHCP, and TCP/IP.
● Escalate complex technical issues to senior engineers or third-party vendors when
required.
● Maintain accurate technical documentation, procedures, and knowledge base
articles.
● Support hardware deployments, upgrades, and routine infrastructure maintenance.
● Collaborate with Service Desk and wider IT teams to ensure timely resolution of
tickets and incidents.
● Assist with ongoing infrastructure improvement projects and technology upgrades.
Essential Skills & Experience
● Minimum of 3 years of experience within a Level 2 Support, Infrastructure Support, or
similar technical role.
● Strong knowledge of:
○ Windows Server
○ Active Directory
○ Group Policy
○ Microsoft 365
● Good understanding of networking fundamentals, including DNS, DHCP, and
TCP/IP.
● Experience supporting physical and virtual infrastructure environments.
● Strong troubleshooting and problem-solving abilities.
● Excellent communication and stakeholder management skills.
● Full UK Driving Licence.
Desirable Skills & Experience
● Experience with backup technologies such as Veeam.
● Exposure to endpoint security and monitoring platforms.
● Knowledge of VMware and/or Hyper-V virtualisation technologies.
● Experience supporting Cisco Meraki networking solutions.
● Relevant industry certifications, such as:
○ Microsoft Certifications
○ CompTIA A+
○ CompTIA Network+
○ CompTIA Server+
What's on Offer
● Competitive salary based on experience.
● Opportunity to work with modern infrastructure technologies.
● Exposure to a broad range of infrastructure and networking projects.
● Ongoing professional development and certification support.
● Collaborative and supportive technical environment.
● Long-term career progression opportunities within a growing organisation.
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