Role overview

Qualifications

Minimum of 3 years of experience within a Level 2 Support, Infrastructure Support, or similar technical role
Strong knowledge of Windows Server, Active Directory, Group Policy, Microsoft 365
Good understanding of networking fundamentals including DNS, DHCP, TCP/IP
Strong troubleshooting and problem-solving abilities

Responsibilities

Provide Level 2 support for infrastructure-related incidents and service requests
Diagnose and resolve issues across Windows Server environments, Active Directory, Group Policy and Microsoft 365
Monitor and maintain core infrastructure services, including backups, patch management, and endpoint security solutions
Investigate networking issues involving DNS, DHCP, and TCP/IP

Key facts

Remote from: Africa
Full time
Mid-level (2-5 years)
Infrastructure Engineer
English

Hard skills

Active Directory Group Policy Microsoft 365 Microsoft Networking Veeam Endpoint Security VMware Virtualization Hyper-V Cisco Meraki

Other skills

Troubleshooting (Problem Solving)
Problem Solving
Communication

About the company

Remote Choice

Remote Choice is a recruitment organisation that helps businesses hire qualified staff based out in South Africa. We understand that finding the right employees for your business can be difficult, which is why we offer a bespoke service that takes care of everything for you. From sourcing candidates to conducting interviews, we'll make sure you find the perfect remote worker for your company. With years of experience in the industry, Remote Choice is the first choice for businesses to make sure they find the perfect match for each and every position. As you may know, businesses have been outsourcing more and more to South Africa in recent years, drawn by the country's large pool of talented professionals and the ever-changing view of remote working. Remote Choice are able to provide businesses with the staff they need at a fraction of the cost of hiring through your more traditional routes. Due to our extensive network in South Africa, we are able to find candidates with the right skills and experience for your requirements.

Company details

Company size2 - 10

Links

Website LinkedIn See all jobs

Your match analysis

See how your profile stacks up against this role.

We compared the job requirements to your profile to show where you're strong and where you fall short.

Job description

2nd Line Infrastructure Support Engineer

Location: Cape Town (Remote role, but must be based in Cape Town)

Hours: 6 am – 3 pm UK working Hours

About the Opportunity

Our client is seeking an experienced 2nd Line Infrastructure Support Engineer to join

their growing IT team. This is an excellent opportunity for a proactive infrastructure

professional who enjoys troubleshooting, supporting critical systems, and working across a

predominantly Microsoft-based environment.

The successful candidate will provide second-line infrastructure support, assisting with the

maintenance, monitoring, and optimisation of servers, networks, and end-user technologies.

Working closely with senior technical colleagues, you will play a key role in ensuring

Business-critical systems remain secure, reliable, and available.

Key Responsibilities

● Provide Level 2 support for infrastructure-related incidents and service requests.

● Diagnose and resolve issues across Windows Server environments, Active Directory,

Group Policy and Microsoft 365.

● Monitor and maintain core infrastructure services, including backups, patch

management, and endpoint security solutions.

● Investigate networking issues involving DNS, DHCP, and TCP/IP.

● Escalate complex technical issues to senior engineers or third-party vendors when

required.

● Maintain accurate technical documentation, procedures, and knowledge base

articles.

● Support hardware deployments, upgrades, and routine infrastructure maintenance.

● Collaborate with Service Desk and wider IT teams to ensure timely resolution of

tickets and incidents.

● Assist with ongoing infrastructure improvement projects and technology upgrades.

Requirements

Essential Skills & Experience

● Minimum of 3 years of experience within a Level 2 Support, Infrastructure Support, or

similar technical role.

● Strong knowledge of:

○ Windows Server

○ Active Directory

○ Group Policy

○ Microsoft 365

● Good understanding of networking fundamentals, including DNS, DHCP, and

TCP/IP.

● Experience supporting physical and virtual infrastructure environments.

● Strong troubleshooting and problem-solving abilities.

● Excellent communication and stakeholder management skills.

● Full UK Driving Licence.

Desirable Skills & Experience

● Experience with backup technologies such as Veeam.

● Exposure to endpoint security and monitoring platforms.

● Knowledge of VMware and/or Hyper-V virtualisation technologies.

● Experience supporting Cisco Meraki networking solutions.

● Relevant industry certifications, such as:

○ Microsoft Certifications

○ CompTIA A+

○ CompTIA Network+

○ CompTIA Server+

What's on Offer

● Competitive salary based on experience.

● Opportunity to work with modern infrastructure technologies.

● Exposure to a broad range of infrastructure and networking projects.

● Ongoing professional development and certification support.

● Collaborative and supportive technical environment.

● Long-term career progression opportunities within a growing organisation.