Role overview

Qualifications

3+ years production support / SRE / NOC / ops engineering
Hands-on AWS - EC2/ECS, VPC networking, IAM
Operational PostgreSQL / RDS - slow query reading, basic tuning, vacuum awareness
Strong written English for escalation + post-incident write-ups

Responsibilities

Front-line production support for Braviant's AWS multi-account stack
Monitor systems, triage alerts, execute runbooks, escalate cleanly to developers
Defensive ownership role - not a developer role
Incident triage across infra + app layers

Key facts

Remote from: Colombia, Mexico
Full time
Mid-level (2-5 years)
English

Hard skills

Amazon Web Services Amazon Web Services PostgreSQL Incident Response Development Support Lambda Calculus NAT Traversal Security Administration Java (Programming Language) JIRA Slack (Software) AWS Big Data Datadog Amazon CloudWatch Scripting Triage Continuous Monitoring Escalation Procedures

Other skills

Communication
Teamwork

About the company

Commit

Commit is a global tech services company with offices in New York, Israel, and Europe. The company was founded in 2005 and has over 700 multi-disciplinary innovation experts who serve a broad range of companies, from small startups to large enterprises in multiple business sectors. Commit specializes in advanced technologies and applications with dedicated practices in Software, IoT, Big Data, Cloud, Cyber, Collaboration, Data center migration projects, and more. Commit offers innovative, end-to-end technology solutions by developing custom software and IoT platforms for clients looking to build their next-gen products within the modern ICT world. Commit’s complete and comprehensive engineering powerhouse of resources, and proprietary Flexible R&D methodology helps transform its clients’ technology visions into high-quality products while reducing costs and improving time-to-market.

Company details

Company typeSME

Company size501 - 1000

Links

Website LinkedIn See all jobs

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Job description

Description

We are looking for Tech Ops - Production Support & Reliability Lead

Front-line production support for Braviant's AWS multi-account stack. Monitor systems, triage alerts, execute runbooks, escalate cleanly to developers. Defensive ownership role - not a developer role despite "Lead" in title.

Stack:

AWS - VPC, ECS, Lambda (SAM/CloudFormation), IAM, NAT, security groups
PostgreSQL on Amazon RDS (~15 instances)
Datadog + CloudWatch (APM, logs, alerting)
Java microservices / API-heavy app stacks
Jira (ITSM) + Slack (ops channels)
Nice-to-have: AWS data services (Glue, S3, Athena, EventBridge), Metaplane

Requirements

Must-have:

3+ years production support / SRE / NOC / ops engineering
Hands-on AWS - EC2/ECS, VPC networking, IAM
Operational PostgreSQL / RDS - slow query reading, basic tuning, vacuum awareness
Incident triage across infra + app layers
Structured incident response (ITIL, NIST, or equivalent)
SLA management in a ticketed environment (Jira or similar)
Strong written English for escalation + post-incident write-ups

Nice-to-have:

Datadog / CloudWatch fluency
AWS data services (Glue, S3, Athena, EventBridge)
Basic IaC (CloudFormation, SAM, Terraform)
Financial services or other regulated-environment background
AWS SysOps Administrator or Solutions Architect cert
Scripting / automation