Job Description:

Needing to earn some extra cash? Looking for an opportunity to work from your remote office? Join our customer service team and help us get educational materials into the hands of kids across the nation. In order to provide excellent customer service during our fall peak season, we are hiring seasonal part-time customer service representatives to process inbound customer service calls, chats, and emails. We strive to provide excellent service by resolving customer issues thoughtfully and completely. Flexible day shift hours available.  

Responsibilities include:

• Resolve customers' concerns or questions relating to orders, accounts, or products.
• Assist customers with navigating Scholastic websites and digital resources.
• Assist customers via phone, email, and chat.
• Enters various types of data accurately and efficiently into multiple web-based applications.
• Engage customers and coworkers with empathy and patience.
• Communicates information in a clear and professional manner.
• Performs other duties as assigned.

Qualifications

• Proficient computer skills, including website navigation and usage, Microsoft Office, and e-mail.
• Must be able to multi-task and utilize multiple systems at a time.
• Must have good written and verbal communication skills
• Must have excellent data entry and phone skills
• Ability to learn new skills quickly and retain information learned.
• Must be willing to make decisions and use judgment in resolving customer problems
• Must have a good attendance and performance record
• Must be willing to work flexible hours as needed during peak times
• Desire to be a team player

Time Type:

Job Type:

Job Family Group:

Location Region/State:

EEO Statement:

Scholastic is an Equal Opportunity Employer. Our policy is clear: there shall be no discrimination on the basis of race, religion, color, sex, pregnancy, national origin, marital status, sexual orientation, gender identity or expression, age, non-disqualifying physical or mental disability, or status as a disabled veteran or Vietnam veteran. Those factors shall not influence the determination of qualifications for a job or other opportunity within the company. Further, all personnel actions (such as compensation, tuition aid, benefits, transfers, promotions, and dismissals, company-sponsored training, social and recreational programs) shall be administered without discrimination.

EEO is the Law Poster

EEO Scholastic Policy Statement

Pay Transparency Provision