Community Intelligence & Engagement Manager

Position Overview

We are seeking a highly strategic and operational Community Intelligence & Engagement Manager to serve as the connective intelligence layer across the Design & Make community ecosystem. This role functions as an “air traffic controller” for community engagement, leveraging AI-powered community intelligence platforms and ecosystem monitoring tools to identify high-impact engagement opportunities, emerging risks, advocacy trends, and reputation signals across both external and owned community channels.

The ideal candidate combines deep community instincts with analytical rigor, operational coordination skills, and strong relationship intelligence. They will monitor and synthesize cross-platform engagement intelligence across communities where engineers, designers, makers, and industry professionals naturally engage — including Reddit, Discord, LinkedIn, YouTube, and specialized forums — helping Autodesk strengthen trust, advocacy, responsiveness, and community-led growth.

This role will partner closely with internal subject matter experts (SMEs), advocacy programs such as Expert Elite, product teams, and community leaders to operationalize signal-to-action workflows that ensure timely, credible, and human-centered engagement in the conversations that matter most.

Responsibilities

• Monitor and analyze engagement, sentiment, trends, and emerging conversations across the design and make community ecosystem using AI-powered community intelligence tools such as Common Room and related tools

• Track high-priority discussions across external and owned channels including Reddit, Discord, LinkedIn, YouTube, forums, and proprietary communities

• Identify emerging themes, customer pain points, product feedback trends, advocacy opportunities, competitive signals, and reputational risks early

• Surface meaningful insights and ecosystem health indicators to stakeholders through recurring reporting and actionable recommendations

• Serve as a central coordination point (“air traffic controller”) for strategic community engagement across platforms and audiences

• Build and manage signal-to-action workflows that route priority conversations to the appropriate internal SMEs, Expert Elite members, advocates, moderators, or partner stakeholders

• Identify conversations requiring expert engagement and connect the right internal SMEs, advocacy members, or community leaders to customer discussions in a timely and credible manner

• Partner closely with programs such as Expert Elite and ambassadors, creators, and technical advocates to activate authentic participation and thought leadership

• Help ensure customer questions, technical discussions, and emerging concerns receive coordinated, timely, and authentic engagement across channels

• Help identify prospective advocates, influential contributors, rising creators, and emerging detractors across the ecosystem

• Support relationship-building initiatives with trusted voices in engineering, manufacturing, and design communities

• Help strengthen Autodesk’s reputation through proactive, community-centered engagement strategies

• Contribute to scalable frameworks that foster trust, advocacy, and sustained participation within technical communities

• Develop and maintain frameworks for tracking sentiment, influence, engagement quality, advocacy, and community health

• Translate ecosystem signals into actionable insights for community, product, marketing, and industry stakeholders

• Provide recurring and ad hoc reports on community trends, risks, growth opportunities, and engagement performance

• Use data and community intelligence to help prioritize strategic interventions and engagement investments

• Leverage AI/LLM-powered workflows and tooling to improve community listening, trend detection, engagement coordination, and insight generation

• Continuously evaluate emerging technologies and operational practices that can improve the scalability and effectiveness of community engagement efforts

• Help establish best practices for responsible and human-centered use of AI within community management workflows

Minimum Qualifications

• 3–5+ years of experience in community management, digital engagement, community operations, social intelligence, or ecosystem coordination within technical industries such as design, engineering, SaaS, developer communities, or related fields

• Experience monitoring and engaging communities across platforms such as Reddit, Discord, LinkedIn, YouTube, forums, and proprietary community ecosystems

• Familiarity with community intelligence, social listening, or ecosystem analytics platforms such as Common Room, Sprinklr, Brandwatch, Orbit, Khoros, or similar tools

• Strong understanding of online community dynamics, trust-building, and advocacy development within technical or professional audiences

• Proven ability to synthesize large volumes of community signals into clear insights and actionable recommendations

• Excellent written and verbal communication skills with strong cross-functional collaboration capability

• Highly organized and operationally-minded with the ability to manage multiple engagement streams simultaneously

Preferred Qualifications

• Experience working with advocacy programs, ambassadors, creators, Expert Elite-style communities, or influencer ecosystems

• Familiarity with AI/LLM-powered workflows and applications for community operations, moderation, or insight generation

• Understanding of design, engineering, manufacturing, CAD, PLM, or technical product development workflows

• Experience supporting customer engagement escalation processes or community response coordination

• Strong analytical and reporting capabilities with experience building dashboards or executive-ready reporting

Learn More

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

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