Sales Support Associate II

The Sales Support Associate II at The Guardian Life Insurance Company of America plays a vital role in enabling the sales team's success by providing comprehensive administrative, analytical, and operational support, contributing to efficient sales processes and superior customer service.

You will

* Actively listen to internal and external stakeholders to understand needs and provide appropriate solutions and support.
* Apply analytical acumen to identify trends, interpret data, and propose solutions for sales process optimization.
* Contribute to and implement business process improvements to enhance efficiency and effectiveness within sales operations.
* Provide coaching and guidance to new team members or less experienced associates on sales support procedures and best practices.
* Engage in collaborative negotiations with various departments to resolve issues and achieve mutually beneficial outcomes.
* Utilize CRM applications proficiently for data entry, tracking, reporting, and managing customer interactions.
* Support customer service management initiatives by addressing inquiries, resolving issues, and escalating complex cases as needed.
* Perform data analysis to support sales reporting, identify opportunities, and inform strategic decisions.
* Execute accurate and timely data entry for sales-related information, ensuring data integrity.
* Demonstrate empathy in all interactions, understanding and addressing the concerns of sales professionals and clients.
* Assist in feedback management processes, collecting, summarizing, and disseminating feedback to relevant teams.
* Maintain individual resilience and adaptability in a fast-paced and dynamic sales environment.
* Lead and execute problem resolution efforts for sales-related challenges, ensuring satisfactory outcomes.
* Support sales operations management by assisting with pipeline management, forecasting, and performance tracking.
* Leverage stakeholder influence to build consensus and drive initiatives that benefit the sales organization.

You have

* Proven experience in a sales support or administrative role, preferably within the insurance or financial services industry.
* Strong analytical skills with the ability to interpret complex data and make informed recommendations.
* Proficiency in CRM applications (e.g., Salesforce, Microsoft Dynamics).
* Demonstrated ability to contribute to and implement process improvements.
* Excellent communication and interpersonal skills, with an emphasis on active listening and collaborative negotiation.
* Experience with data entry and a keen eye for detail and accuracy.
* Ability to provide coaching and mentorship to peers.
* Strong problem-resolution skills and a proactive approach to addressing challenges.
* High level of individual resilience and adaptability to change.
* Customer service-oriented mindset with a strong sense of empathy.
* Experience in sales operations management support is a plus.
* Ability to influence stakeholders and work effectively in a team environment.

Location

This is a remote role servicing the Charlotte Regional Sales Territory with less then 10% travel to a Guardian Life hub for stakeholder meetings.

Salary Range:

The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.

Our Promise

At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals.  Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

Inspire Well-Being

As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at www.guardianlife.com/careers/corporate/benefits. Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.

Equal Employment Opportunity

Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

Accommodations

Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MyHR@glic.com. Please note: this resource is for accommodation requests only. For all other inquires related to your application and careers at Guardian, refer to the Guardian Careers site.

Visa Sponsorship

Guardian is not currently or in the foreseeable future sponsoring employment visas. In order to be a successful applicant. you must be legally authorized to work in the United States, without the need for employer sponsorship.

Notice Regarding Guardian’s Use of Artificial Intelligence in Recruitment

As part of Guardian’s job application process, Guardian may use artificial intelligence tools (“AI Tools") to automate the sorting and filtering of information provided by applicants as part of its preliminary screening. This preliminary screening may be used to help identify applicant materials and resumes relative to their indication that the applicant meets the requirements for the specific job for which they are applying, as specified in the listing posted on Guardian’s jobs website (Careers at Guardian at https://www.guardianlife.com/careers). At Guardian, we do not use AI Tools to substantially assist or replace human judgment or discretionary decision making in our hiring process. All hiring decisions will be made by Guardian colleagues.

Please be aware that if you apply for a specific position with Guardian, you will have the choice of opting out of Guardian’s use of AI Tools during the job application process. If you would like to request an alternative process that does not utilize AI Tools or would like to request a reasonable accommodation, within ten business days of your position application, you must email your request to MyHR@glic.com, making sure to provide your name and job requisition identification number. Guardian will retain your applicant materials and resume and all information therefrom in accordance with Guardian’s document retention policy, a copy of which you may request via MyHR@glic.com.

Additionally, at applicable times, Guardian will make public the most recent bias audit results for such AI tools, which may be found here. 

Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.