Sr UX Researcher

About Us:

Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here.

As a Fortune 50 company with more than 350,000 team members worldwide, Target is an iconic brand and one of America's leading retailers. Working at Target means the opportunity to help all families discover the joy of everyday life. Caring for our communities is woven into who we are, and we invest in the places we collectively live, work and play. We prioritize relationships, fuel and develop talent by creating growth opportunities, and succeed as one Target team. At our core, our purpose is ingrained in who we are, what we value, and how we work. It’s how we care, grow, and win together. Learn more about Target here.

Target UX is a group of design, research, content and accessibility practitioners and experts, with a passion for improving and innovating our digital experiences for Target’s guests, team members, and partners. Here, we pride ourselves on designing tangible, inspiring, and impactful solutions that serve all aspects of our business– and being a part of the team means you will play a critical role for Target’s digital experience by increasing ease, simplicity, value, and delight for every touchpoint.  

As a member of our product research team, you’ll bring that purpose to life across Target.com, Target apps, internal tools, and more through the design of new retail experiences and the evolution of existing ones.

About the Job

The Senior Researcher is responsible for planning, executing, and synthesizing research to create actionable insights for the cross functional product development team. You will translate research data into powerful stories that help shape Target’s products. This role is a key partner to several functions in the digital group including product managers, UX product designers, engineers, data scientists, content designers, accessibility consultants, and site merchandisers.


In this role you will...

• Use your skills, experience, and talents to be a part of groundbreaking thinking and visionary goals.

• Be accountable to manage end to end tasks while actively managing communication with internal teams and stakeholders alike

• Be required to lean in and connect the dots with the larger guest journey and strategy for that work

• You will be required to conduct and synthesize qualitative and quantitative research projects, such as: in person moderated testing, remote moderated & unmoderated testing, surveys, heuristic reviews, benchmark studies, concept testing, online intercepts and digital ethnographies.

• Utilize both quantitative and qualitative research methods and know when to use one or the other.

• Support Principal and Lead Researchers with research requests, from scoping initiatives, executing testing needs and synthesizing findings.

• Support product teams (product managers, product designers, engineering) throughout the research project life cycle – recommending appropriate methodology, scoping, and coordinating the entire process, facilitating in-field research and post-research synthesis through analysis.

• Assist the broader Product Research team in keeping our ongoing research library up-to-date and comprehensive.

Required Qualifications

• 4 year degree in Anthropology, Social Science, Design Research, Psychology or related field OR 5-7 years of experience practicing UX design research for digital product teams

• Experience in Lean UX Research methods, including remote moderated & unmoderated testing, online intercepts

• Excellent written and verbal communication skills; demonstrated ability to effectively communicate complex concepts to cross functional partners across global time zones

• Genuine curiosity about people and experiences

• Exceptional interpersonal and communication skills; comfortable speaking to a diverse group of people and leading conversations to discover research insights

• A strong ability to tell compelling stories from data

• Comfortable with ambiguity and the ability to prioritize; demonstrated ability to manage multiple projects (both small and large) and adjust to changing priorities

• Strong project management skills – experience managing multiple projects at various stages in the product design life cycle

• Experience running, recruiting, moderating and analysis of online panels and thinking strategically about their application

• Proficient in Powerpoint, Outlook, Word and other MS Office software