Key Facts

Remote From:

Estonia , South Africa

Category: Administrative Assistant

Full time

English

Hard Skills

Organizational Structure Microsoft Dynamics CRM Behavioral Health Monday.com

Other Skills

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Scheduling
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Communication
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Problem Solving
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Time Management
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Teamwork
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Critical Thinking

Roles & Responsibilities

Strong organizational and time management skills
Excellent verbal and written communication skills
Familiarity with CRM platforms and scheduling software
Ability to work independently and as part of a team in a fast-paced environment

Requirements:

Create, manage, and update schedules for RBTs/BTs to ensure consistent client sessions
Match technicians with clients based on availability, location, experience, and clinical needs
Communicate clearly and professionally with staff and caregivers regarding schedule changes
Track staff availability, PTO, and scheduling preferences to optimize caseload coverage

ReWorks Solutions

About ReWorks Solutions

At ReWorks Solutions, we help businesses scale smarter by blending cost-effective outsourcing with high-performance teams and strategic operations. We don’t just fill positions—we handpick top talent and seamlessly integrate them into your workflow, ensuring efficiency, quality, and real results. Our proven process streamlines operations, reduces costs, and boosts productivity, giving U.S. and international businesses access to highly skilled professionals without compromising on quality. Whether you need a dedicated remote team or specialized support, we tailor our solutions to fit your business needs. Why Choose Us? ✅ Top-Tier Talent: We carefully curate professionals who match your company’s culture and expertise requirements. ✅ Cost-Effective Solutions: Reduce overhead costs without sacrificing quality or efficiency. ✅ Seamless Integration: We make outsourcing easy, ensuring smooth collaboration with your in-house team. ✅ Scalable & Flexible: Whether you need a small team or a full-scale operation, we grow with your business. ✅ Results-Driven Approach: We focus on real impact—helping you optimize operations and achieve your goals. Let’s Build Your Dream Team! Ready to unlock the power of smart outsourcing? Connect with us today and let’s build a high-performing, cost-efficient team that drives your business forward.

Founded: 2018

Company size: 11 - 50

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Job description

Position: Scheduling Coordinator

Working Hours: US Hours (9am-5pm EST)

Location: Full-Time, Remote (South Africa)

Salary: South African Rand (ZAR)

We are looking for a highly organized and proactive ABA Scheduling Coordinator to manage and maintain the schedules of Behavior Technicians (BTs), Registered Behavior Technicians (RBTs), and clients. This role is critical in ensuring consistency of care, proper staff-client matching, and compliance with clinical and insurance requirements. The ideal candidate is a problem-solver who communicates effectively and thrives in a dynamic, fast-paced environment. CRM Experience is advantageous

Key Responsibilities:

Create, manage, and update schedules for RBTs/BTs to ensure consistent client sessions, continuity of care, and authorization compliance.
Match technicians with clients based on availability, location, experience, and clinical needs in collaboration with the clinical team.
Communicate clearly and professionally with staff, caregivers, and clinical supervisors regarding schedule changes, conflicts, and confirmations.
Track staff availability, PTO, and scheduling preferences to optimize caseload coverage.
Collaborate with BCBAs to identify and fill gaps in services and maintain required treatment hours.
Ensure all sessions are scheduled in alignment with insurance authorization limits and clinical recommendations.
Maintain accurate and up-to-date scheduling information in the company’s EMR or scheduling system.
Track and report open hours, staffing needs, and scheduling trends for ongoing improvement and efficiency.
Participate in team meetings and contribute to staffing and caseload allocation discussions.

Requirements

Preferred Experience:

Experience working in or supporting an ABA agency or behavioral health clinic.
Understanding of insurance authorizations, session types (direct, supervision, parent training), and billing requirements.
Knowledge of geographic constraints and regional coverage planning for in-home sessions.

Qualifications:

Strong organizational and time management skills with the ability to manage competing priorities.
Excellent verbal and written communication skills.
Familiarity with CRM platforms and scheduling software (e.g., CentralReach, HIPP Health, Monday.com, etc.).
Ability to work independently and as part of a team in a fast-paced environment.
Strong problem-solving and critical thinking skills.
Ability to handle cancelations

Benefits

Comfortable working U.S. hours
Remote work from home

Fraud Disclaimer: ReWorks Solutions will never request payment during recruitment or require in-person office visits. All official communication will come from a ReWorks Solutions email address. Please verify any suspicious messages with our team directly.