Senior Client Enablement Specialist

Description

• Collaborate with Sales, Client Services, and Revenue Cycle teams to assess and improve client billing readiness and reduce denial risks.
• Conduct root-cause analysis of client-triggered denials (e.g., incorrect or missing ICD-10 codes, incomplete documentation, or failure to obtain prior authorization).
• Work directly with high-revenue clients to educate staff on payer requirements, documentation protocols, and billing workflows.
• Serve as a subject matter expert on billing-related denials and the financial impact of non-compliant order submissions.
• Provide onboarding support for new clients to ensure correct documentation practices from day one.
• Develop and deliver training sessions and resources (live or virtual) to improve client compliance with billing and documentation requirements.
• Partner with internal teams to build out process guides, client-specific SOPs, and corrective action plans.
• Escalate persistent denial trends or systemic client behavior to internal leadership for strategic intervention.
• Track metrics such as denial rate reduction, documentation compliance, and contribution to cash acceleration. 
• Other duties as assigned. 

• Associates degree or equivalent experience required
• 3-5 years of experience in medical billing, revenue cycle, or client setup (preferably in laboratory or diagnostic services)
• Strong understanding of healthcare billing processes, insurance plans, and payer requirements
• Experience with denial management and claim appeals
• High attention to detail and strong organizational skills
• Proficiency with billing software, EHR/EMR systems, and Microsoft Excel
• Excellent communication and collaboration skills
• Exceptional customer service skills
• Knowledgeable about billing practices.  This may include knowledge of Test pricing and CPT coding, reimbursement processes; commercial billing accounts receivables, and follow up analysis
• Proficiency in utilizing MS Word, Excel, PowerPoint, Microsoft Access and Webinars.
• Ability to communicate appropriately with different audiences.
• Ability to write reports, business correspondence, and other documentation materials.
• Able to think analytically, conceptually and systemically.
• Able to collect and research data, draw valid conclusions and make appropriate decisions.

All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status.