Role overview

Qualifications

Experience managing multiple e-commerce marketplaces
Experience in customer service and order processing
Ability to manage communications and workflows across multiple tools
USB Headset with Noise Cancellation feature

Responsibilities

Manage order processing and customer service across Amazon, Shopify, eBay, Michaels, Etsy, and Faire
Respond to customer inquiries and resolve order-related issues via email
Monitor and manage existing AI agents/automations, including handling workflow edge cases
Coordinate daily communication and task updates through WhatsApp, Slack, and ClickUp

Key facts

Remote from: Philippines
Full time
English

Hard skills

E-Business

Other skills

Customer Service
Communication
Problem Solving
Teamwork

About the company

Wing Assistant

Online Marketplace and E-commerce

Wing provides small businesses, startups, execs, and enterprises with the top 1% of remote talent to take over recurring work such as Social Media Management, Executive Assistance, Data Entry, Sales Calling, etc. Wing is your incredible, yet super affordable, team member to whom you can delegate excess work while you do the important things to grow your business.

Company details

Company typeScaleup

IndustryOnline Marketplace and E-commerce

Company size1001 - 5000

Links

Website LinkedIn See all jobs

Your match analysis

See how your profile stacks up against this role.

We compared the job requirements to your profile to show where you're strong and where you fall short.

Job description

Please whitelist the domains "lever.co" and "hire.lever.co" with your email provider to make sure you get our emails.

Disclaimer: This is a specific job description for the position stated below. Actual tasks and tools will be discussed further when you reach the final interview stage. Please ensure you apply for the right job based on your location and experience. We prioritize people who can do this successfully!

E-commerce Support & Automation Assistant

Wing is on the exciting mission of redefining the future of work for companies worldwide! We are looking to be the one-stop shop for companies that are looking to build world-class teams & place their operations on autopilot.

And we’re looking for an E-commerce Virtual Assistant to start immediately!

📌 About the Client
Our client, European Leather Works, operates in the E-commerce industry.

Duties and Responsibilities include but are not limited to:

Manage order processing and customer service across Amazon, Shopify, eBay, Michaels, Etsy, and Faire
Respond to customer inquiries and resolve order-related issues via email
Monitor and manage existing AI agents/automations, including handling workflow edge cases (training will be provided)
Coordinate daily communication and task updates through WhatsApp, Slack, and ClickUp

Qualifications:
• Experience managing multiple e-commerce marketplaces
• Experience in customer service and order processing
• Ability to manage communications and workflows across multiple tools

Technical Requirements:
• USB Headset with Noise Cancellation feature
• Working Webcam
• Computer with at least 1.8 GHz processor and at least 4GB RAM
• Main Internet Service Speed: at least 25 Mbps cable connection
• Backup Internet Service Speed: at least 10 Mbps

Benefits:

• Performance Incentives
• Job Security and Stability
• Paid Training
• Inclusive Culture
• Upskilling Opportunities
• 100% Work-From-Home
• Exceptionally Supportive Team
• Opportunities for Career Growth
• Fun Work Environment
• Holiday & Overtime Pay

Schedule: 10:00 AM – 7:00 PM PST
Location: This is a remote job

Salary Package
• PHP 38,000

Please note:
• Only qualified candidates will be invited to take the assessment & scheduled for an interview.
• We have other vacancies that might interest your friends & colleagues. They can check us out at our Jobs Website.
• You may also refer your friends using our Affiliate Marketing Program and earn up to $30 if your referral is hired.

Apply once. Then go straight to the hiring manager.

After you apply, unlock the direct contact details of the people who actually make the call. A quick follow-up makes you 5x more likely to land an interview.