Clinical Support Representative - Fully Remote (Mid-Shift)

Who We ARe

Access TeleCare is the largest national provider of telemedicine technology and solutions to hospitals and health systems. The Access TeleCare technology platform, Telemed IQ, enables life-saving patient care through telemedicine and empowers healthcare organizations to build telemedicine programs in any clinical specialty. We provide healthcare teams with industry-leading solutions that drive improved clinical care, patient outcomes, and organizational health. We are proud to be the first provider of acute clinical telemedicine services to earn The Joint Commission’s Gold Seal of Approval and has maintained that accreditation every year since inception.

We love what we do and if you want to know more about our vision, mission and values go to accesstelecare.com to check us out.

The Opportunity

We are searching for a detailed-oriented and dedicated full-time Clinical Support Behavioral Health (BH) representative to play a critical role in ensuring that our mission is successful. The Clinical Support BH representative works remotely with a team in a fast-paced environment. The team manage requests from client hospitals and Clinicians providing support to ensure excellence in patient care. The team assist with the preparation of the patients for dispatch. The primary goal is to follow the company’s care philosophy which is to improve patient outcomes by reducing the time to encounter. 

  What You'll Do

• Effectively communicate with hospital clinical staff and Access TeleCare physicians to ensure timely and efficient patient care
• Courteously answer all incoming calls to the consult center and accurately take down patient information
• Effectively communicate with clinical specialists to ensure timely, efficient and satisfactory results; this includes coordinating paperwork, ensure images uploaded from client hospitals to VidiStar, setting up video conferencing exam-units and testing connections
• Ensure courteous and respectful handling of all inbound and outbound phone calls from/to employees, clients and clinical specialists
• Provide Tier 1 technical support to hospitals and to company physicians
• Facilitate and confirm timely hand off to Tier 2 IT support
• Report any failure of SLA or company goals or conflicts to supervisor immediately
• Some work is completed without established procedures
• Other tasks as needed

  What You'll Bring

• High School Diploma, GED or Equivalent Certification Required
• At least one year of experience working in a call center environment or healthcare or IT
• Strong communications skills (written and oral) as well as demonstrate the ability to work effectively across departments
• Demonstrated proficiency with Microsoft office programs, communication, and collaboration tools in various operating systems
• Ability to learn software and systems
• Have excellent phone/customer service skills along with high attention to detail
• Enthusiastic about being on the forefront of healthcare and impacting patient lives positively
• Flexibility and adaptability in a fast-paced environment 
• Ability to quickly learn and adapt to new technologies and systems 
• Ability to excel in a remote work setting, high growth and fast paced organization

Work Environment: 

• Remote based environment
• This is a full-time position; est. 40 hours week
• The consult coordination center operates 24/7 and does require weekends and holidays.
• Frequent speaking and listening using a headset
• Sitting for an extended period of time
• Extended periods of time looking at computer monitor
• Repetitive use of hands/fingers across keyboard
• High growth, fast paced organization 
• Must be able to remain in a stationary position 50% of the time

Why Join Access TeleCare

• 100% Remote Work
• Health Insurance (Medical, Dental, Vision)
• Comprehensive benefits — health, dental, vision, life, and 401(k)
• Paid Time Off, Sick Leave— we value performance and balance
• Culture of ownership, transparency, and results — where the best ideas rise
• Directly impact patient access nationwide 

About our recruitment process:
We don’t expect a perfect fit for every requirement we’ve outlined. If you can see yourself contributing to the team, we would like to speak with you. You can expect up to 2 interviews via Zoom.

  
 Access TeleCare is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration without regard to race, age, religion, color, marital status, national origin, gender, gender identity or expression, sexual orientation, disability, or veteran status.