Project Field Support Representative

Retail Technology Group is a leader in the Point of Sale Industry providing end-to-end technology solutions for a vast number of major retailers. At RTG, our customer focused approach and strong commitment to Service Excellence has enabled us to be a leader in offering advanced product and support services that are tailored to meet our customer’s needs for over 20+ years. Our goal is to provide clients a “single point of sale” as they pursue solutions to meet the challenges faced in delivering technologies that are ever evolving within our industry.

Project Field Support Representative

Location: Remote (with occasional travel)

Position Summary
We are seeking an experienced Project Field Support Representative to oversee the successful execution of field-based technology projects, including new store openings, rollouts, moves/adds/changes (MACs), warranty work, and time-and-material service engagements. This role serves as the primary point of contact during project execution, providing technical guidance and coordination for field technicians and 1099 contractors to ensure projects are completed on time and to customer expectations.

Key Responsibilities

• Manage live field execution of technology projects after initial dispatch through completion.
• Support technicians and contractors with troubleshooting and issue resolution.
• Coordinate warranty work, MAC requests, cable installations, and other project-related services.
• Monitor project progress, documentation, and ticket completion.
• Schedule and coordinate service activities with customers and field personnel.
• Ensure work aligns with customer agreements and company standards.
• Arrange return visits, parts orders, and escalation of issues as needed.
• Provide technical support for POS systems, cameras, networking equipment, printers, payment processing systems, and related technologies.

Qualifications

• 5+ years of field technician experience in POS, retail technology, or related technical support environments.
• Experience coordinating or dispatching field technicians and contractors.
• Strong troubleshooting skills across POS systems, cameras, printers, networking, and computer hardware.
• Experience with service management, dispatch, or ticketing platforms (NetSuite experience preferred).
• Excellent communication, organization, and customer service skills.
• A+ Certification preferred.
• Project management experience is a plus.

What Makes You Successful

• Strong process discipline and attention to detail.
• Ability to manage contractors and field resources effectively.
• Confidence communicating with customers and technicians.
• Ability to serve as a technical resource across multiple technologies and environments.

Work Environment

• Primarily remote with occasional travel for meetings, training, or project support.
• Office and field-based collaboration as business needs require.

Benefits
Competitive compensation and the opportunity to work with a growing team supporting nationwide technology deployments and service operations.

At RTG, our customer focused approach and strong commitment to Service Excellence has enabled us to be a leader in offering advanced product and support services that are tailored to meet our customer's needs. If you are a great communicator, possess a positive attitude, and thrive in a team environment, apply today!