ACCOUNT EXECUTIVE

DELIVER SERVICE

• Respond to client inquiries within 24 hours, acknowledging and building expectations for resolution; deliver on commitments.
• Assure delivery of fully executed client contracts, including but not limited to Plan document, Summary of Benefits.
• Create and maintain a proactive interaction with clients, brokers, business partners, and vendors adequately to identify and address problems and issues expeditiously.
• Communicate and assure client compliance with federally mandated requirements

ESPRIT DE CORPS

• Evaluate client needs and lead cross-functional teams to design, plan, configure, and implement products and services on a timely basis - Renewals, New Client implementation.
• Assist leadership team in guiding and mentoring Account Managers and Account Management Associates.

BRING GUSTO

• Analyze and evaluate client's plan performance and seek opportunities to upsell/cross-sell FBG products and services while improving the overall service experience to clients and their members.
• Work as a responsible team member supporting projects relating to problem resolution, research, implementations, enrollments, and renewals

BE EXPERTS

• Build and maintain a strong understanding of product/service delivery systems and infrastructure adequate to identify and address problems and issues, including information requests, expeditiously
• Develop and maintain a thorough understanding of client's objectives for their plan; discuss key performance indicators, analyze issues, and recommend/model changes necessary to achieve those objectives.
• Develop and maintain familiarity with FBG reporting and analysis tools to report plan performance metrics to brokers, consultants, and clients.
• Participate in team training, sharing your knowledge of health benefits, products, processes, compliance, data analysis, communications, problem-solving, and project management.

OWN IT

• Schedule and lead client "delivery centered meetings," communicating progress in gathering required data, research, and supporting analysis, including preparing and distributing helpful documents to guide the discussion

• Build and maintain an effective feedback infrastructure to gather critical intelligence on client satisfaction from all sources related to the client's total product/service experience, including brokers, consultants, vendors, partners, stop-loss carriers, etc., to assure maximum opportunity to retain the business and related revenues

• Strong verbal and written communication skills
• Comfortable working and communicating across operational areas within the organization
• Can appropriately handle confidential and sensitive information
• Ability to present to clients and executives in a confident manner

• Superior client service attitude complimented with motivation and passion
• Driven desire to succeed married to a highly developed work ethic
• Great attention to details; particularly those driving benefit plan performance
• Ability to work independently/autonomously and proactively as well as collaboratively as a senior member of the account management team
• Analysis - ability to identify problems/issues and propose high-performing solutions

• Bachelor's degree or equivalent education and related experience
• Five to ten years of experience in Health plan and/or payroll-cycle benefit plan administration
• Extensive knowledge and experience in the group health insurance industry for fully-insured and self-funded plans and Healthcare Reform
• Experienced in dealing with clients and brokers
• Have the ability to manage multiple priorities independently and simultaneously and maintain deadlines
• Self-starter capable of taking the initiative and working interdependently with other staff, team player
• Extensive experience and demonstrated proficiency in all MS Office applications, including Word, Excel, Access, and PowerPoint.

• Business Travel: Travel is less than 25%
• Physical Requirements: Ability to lift 25 pounds
• Job Type: Full-time