User Experience Designer (Retail/eCommerce)

Contract consulting opportunity for an experienced UX Designer 
Client requirements: 

• Work authorization: US Citizen or GC holder
• W2 hourly ONLY (NO corp to corp/C2C)
• Location: Local to Minneapolis, MN area is preferred, but open to remote
• Portfolio is required.

We’re looking for a UX Product Designer to help shape customer experiences across our
product portfolios. You’ll design across the end-to-end customer journey. You'll identify opportunities, simplify complex workflows, and create intuitive experiences that improve both customer satisfaction and business outcomes.

The ideal candidate is a strong systems thinker and problem solver who thrives in collaborative environments, embraces ambiguity, and is passionate about delivering customer-centered solutions at scale.

Design End-to-End Experiences

• Design and evolve customer journeys 
• Translate customer needs, business goals, and technical requirements into intuitive and scalable experiences.
• Identify opportunities to improve customer engagement, satisfaction, and retention.

Create Exceptional Product Experiences

• Develop user flows, wireframes, prototypes, and high-fidelity designs for web and mobile platforms.
• Leverage customer insights, research, and data to inform design decisions.
• Deliver thoughtful, user-centered solutions that balance customer and business needs.

Collaborate Across Teams

• Partner closely with Product Management, Engineering, UX Research, Content Design, Accessibility, Data Science, and Business stakeholders.
• Participate in cross-functional planning, discovery, and execution efforts.
• Communicate design rationale clearly and effectively to stakeholders at all levels.

Elevate Design Quality

• Contribute to design critiques, workshops, and collaborative working sessions.
• Ensure experiences are accessible, consistent, and aligned with established design systems and standards.
• Advocate for best practices in user-centered design and product thinking.

Explore AI-Powered Design Opportunities

• Leverage emerging AI tools to improve design workflows and accelerate learning.
• Identify opportunities where AI can enhance customer experiences and product innovation.

Qualifications

Required

• 5+ years of experience designing customer-facing digital products.
• Experience in eCommerce, retail, transactional, account management, service, or related customer experiences.
• Strong portfolio demonstrating user-centered design, interaction design, and end-to-end product design execution.
• Experience designing and improving web and mobile experiences.
• Proficiency creating user flows, wireframes, prototypes, and high-fidelity designs using modern design tools.
• Strong communication and presentation skills, with the ability to articulate design decisions and influence stakeholders.
• Experience working in agile product environments with cross-functional teams, including Product and Engineering partners.
• Ability to synthesize qualitative and quantitative insights into actionable design recommendations.
• Experience working within established design systems and accessibility standards.
• Ability to manage multiple priorities and adapt in a fast-paced environment.
• Curiosity and willingness to adopt new technologies, including AI-powered design tools

ITR Group offers a competitive compensation and benefits package, including medical, dental, and 401(k) for eligible employees. The W2 pay range for this type of role is approximately $55.00 - $67.00 per billable hour. This range is an estimate and not a guarantee of compensation. The final rate will be determined by factors such as experience, market trends, and specific job assignments. Discover more about how ITR Group connects top talent with leading client opportunities.