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ServiceNow Developer / LATAM

VELAIO

Roles & Responsibilities

  • ServiceNow Certified System Administrator (CSA)
  • Minimum 2 years of experience working on the ServiceNow platform
  • Conversational upper-intermediate English (B2+)
  • Demonstrable experience administering ServiceNow instances

Requirements:

  • Development, configuration and customization of ServiceNow modules in ITSM and SPM
  • System administration: user, role, ACL and platform table management
  • Building and maintaining workflows, notifications and scripts
  • Participation in requirements gathering and technical design sessions with the client team

Job description

This is a remote position.

Scope / Modules:  ITSM (IT Service Management) and SPM (Strategic Portfolio Management)
Work mode: Remote – EST/CST time zone (Canada / US)

English level: Conversational upper-intermediate (B2+)

Contract type:  Staff Augmentation – long-term project

End client: Technology / services company based in Canada

Key responsibilities

  • Development, configuration and customization of ServiceNow modules in ITSM and SPM.
  • System administration: user, role, ACL and platform table management.
  • Building and maintaining workflows, notifications and scripts (Business Rules, Script Includes, Client Scripts).
  • Participation in requirements gathering and technical design sessions with the client team.
  • Support for integration with external tools via REST/SOAP APIs.
  • Technical documentation of developments and configurations.

Preferred certifications (non-blocking)

  • ServiceNow Certified Application Developer (CAD) – highly desirable.
  • Certified Implementation Specialist – ITSM (CIS-ITSM).
  • Certified Implementation Specialist – SPM (CIS-SPM).

Additional technical skills

  • JavaScript applied to the ServiceNow platform.
  • Knowledge of ITIL v3 / v4 methodologies "Desirable".
  • Experience with REST/JSON integrations.
  • Nice to have: experience with NOW Platform App Engine or ServiceNow Studio.

Selection process:

  • Resume review and certification verification.
  • Technical interview in English with the client team.
  • Technical assessment on the ServiceNow platform.
  • Final culture / fit interview with the client.


Requirements

  • Certification: ServiceNow Certified System Administrator (CSA)
  • Valid and current at time of application.
  • Minimum 2 years of experience working on the ServiceNow platform.
  • Demonstrable experience administering ServiceNow instances (System Admin).
  • Functional and technical knowledge of ITSM modules (Incident, Problem, Change, Service Catalog).
  • Conversational upper-intermediate English (B2+).
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