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ServiceNow Developer (ITSM / ITOM)

FyerX - Your Trusted Marketing Partner

Role overview

Qualifications

  • 4 to 8 years of core IT systems engineering experience
  • 4+ dedicated years actively coding and supporting the ServiceNow platform
  • ServiceNow Certified Application Developer (CAD)
  • Certified Implementation Specialist (CIS) in ITSM or ITOM

Responsibilities

  • Develop and customize core ITSM modules using the native Glide API
  • Design and deploy ITOM capabilities implementing Mid Server configurations
  • Write custom programmatic scripts using JavaScript
  • Build automated orchestration flows within Flow Designer

Key facts

  • Remote from: Anywhere
  • Full time
  • Mid-level (2-5 years)
  • ServiceNow Developer
  • English

Hard skills

About the company

FyerX - Your Trusted Marketing Partner logo

FyerX - Your Trusted Marketing Partner

Digital Marketing & SEO Agencies

We are Digital Marketers with one primary focus. We help you realize improved outcomes from digital marketing strategies and services. Your success with us will be realized in large steps or in small incremental steps. FyerX, Bangalore is run by a passionate team of marketing experts who have devoted their time and expertise to make your business grow in the online world in this technology age. We fuel the growth of purpose driven brands through strategy activation, design empowerment, and market adoption. From cultivating new ideas to connecting the dots for customers or users, these are our core principles. Leverage our expertise to: Improve global online reach & visibility Strengthen local visibility Develop integrated marketing plans Drive growth for your brand online Improve and enhance your online reputation Measure and optimize digital efforts Craft effective digital campaigns Build your digital strategy

Company details

IndustryDigital Marketing & SEO Agencies
Company size11 - 50

Links

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Job description

This is a remote position.

ServiceNow Developer (ITSM / ITOM Focus)

Job Details
  • Employment Type: Contract
  • Work Mode: Remote
  • Location: Offshore
  • Total Experience Required: 4 to 8 years
  • Relevant Experience Required: 4+ years of dedicated ServiceNow design, development, and implementation experience
  • Mandatory Certification: ServiceNow Certified Application Developer (CAD) and Certified Implementation Specialist (CIS) in ITSM or ITOM

Job Summary
We are seeking an experienced ServiceNow Developer specializing in IT Service Management (ITSM) and IT Operations Management (ITOM) to design, customize, and automate our enterprise service workflows. The ideal candidate will write clean JavaScript, build complex workflows via Flow Designer, configure service mapping patterns, and create robust integration endpoints to streamline IT infrastructure tracking and resolution times.

Key Responsibilities
  • Develop and customize core ITSM modules, configuring Incident, Problem, Change, Knowledge, and Service Catalog structures using the native Glide API.
  • Design and deploy ITOM capabilities, implementing Mid Server configurations, automated Discovery runs, Service Mapping patterns, and Event Management rules.
  • Write custom programmatic scripts, including Business Rules, Client Scripts, UI Actions, Script Includes, and complex data validation loops using JavaScript.
  • Build automated orchestration flows within Flow Designer and Workflow Editor to streamline repetitive cross-platform IT requests.
  • Construct robust integration pipelines via Integration Hub, securely connecting ServiceNow with external cloud infrastructures, deployment pipelines, and third-party monitoring networks.
  • Govern the Configuration Management Database (CMDB), maintaining accurate CI health metrics, structural relationships, identification and reconciliation rules (IRE), and dependency maps.
  • Lead update set management and deployment routines, configuring peer code reviews, debugging processing log errors, and resolving merge conflicts across delivery streams.



Requirements

  • 4 to 8 years of core IT systems engineering experience, with 4+ dedicated years actively coding, configuring, and supporting the ServiceNow platform.
  • Strong technical mastery of JavaScript, ServiceNow Glide API frameworks, JSON structures, REST/SOAP protocols, and relational database logic.
  • Deep structural understanding of ITIL v4 frameworks, network topologies, infrastructure monitoring, cloud compute architectures, and CMDB governance patterns.
  • Mandatory certification: ServiceNow Certified Application Developer (CAD) and Certified Implementation Specialist (CIS-ITSM or CIS-ITOM).

Preferred Qualifications
  • ServiceNow Certified System Administrator (CSA) credential.
  • Prior experience implementing ServiceNow Service Portal components using AngularJS, HTML5, and CSS boot-strapping tools.


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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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