ServiceNow Developer (ITSM / ITOM)

This is a remote position.

• Employment Type: Contract
  
• Work Mode: Remote
  
• Location: Offshore
  
• Total Experience Required: 4 to 8 years
  
• Relevant Experience Required: 4+ years of dedicated ServiceNow design, development, and implementation experience
  
• Mandatory Certification: ServiceNow Certified Application Developer (CAD) and Certified Implementation Specialist (CIS) in ITSM or ITOM
  

• Develop and customize core ITSM modules, configuring Incident, Problem, Change, Knowledge, and Service Catalog structures using the native Glide API.
  
• Design and deploy ITOM capabilities, implementing Mid Server configurations, automated Discovery runs, Service Mapping patterns, and Event Management rules.
  
• Write custom programmatic scripts, including Business Rules, Client Scripts, UI Actions, Script Includes, and complex data validation loops using JavaScript.
  
• Build automated orchestration flows within Flow Designer and Workflow Editor to streamline repetitive cross-platform IT requests.
  
• Construct robust integration pipelines via Integration Hub, securely connecting ServiceNow with external cloud infrastructures, deployment pipelines, and third-party monitoring networks.
  
• Govern the Configuration Management Database (CMDB), maintaining accurate CI health metrics, structural relationships, identification and reconciliation rules (IRE), and dependency maps.
  
• Lead update set management and deployment routines, configuring peer code reviews, debugging processing log errors, and resolving merge conflicts across delivery streams.
  

Requirements

• 4 to 8 years of core IT systems engineering experience, with 4+ dedicated years actively coding, configuring, and supporting the ServiceNow platform.
  
• Strong technical mastery of JavaScript, ServiceNow Glide API frameworks, JSON structures, REST/SOAP protocols, and relational database logic.
  
• Deep structural understanding of ITIL v4 frameworks, network topologies, infrastructure monitoring, cloud compute architectures, and CMDB governance patterns.
  
• Mandatory certification: ServiceNow Certified Application Developer (CAD) and Certified Implementation Specialist (CIS-ITSM or CIS-ITOM).
  

• ServiceNow Certified System Administrator (CSA) credential.
  
• Prior experience implementing ServiceNow Service Portal components using AngularJS, HTML5, and CSS boot-strapping tools.