Specialist, Fulfillment Operations Support

• Monitor daily order flow across inbound receipts, outbound shipments, and active inventory; identify stalled or exception orders, resolve within authorized scope, and escalate issues requiring manager or fulfillment provider involvement
• Serve as the primary contact for assigned accounts on day-to-day operational inquiries including order status, shipment updates, and inventory availability; provide timely responses and escalate issues as needed
• Track SLA performance against contractual commitments including on-time shipment, fill rate, and dock-to-stock targets; flag accounts approaching or breaching thresholds to the manager and maintain accurate performance logs
• Coordinate with the fulfillment provider to address order issues, inventory discrepancies, and fulfillment exceptions; document all communications and follow open items through to resolution
• Pull and distribute standard operational reports including monthly inventory transaction reports, open order summaries, SLA snapshots, and exception logs; ensure reports are accurate and delivered on time per customer requirements
• Support inbound shipment coordination by confirming product receipt, reviewing dock-to-stock timelines, and communicating inventory availability to customers; flag delays or discrepancies to the manager for fulfillment provider follow-up
• Maintain accurate account records including order history, communication logs, SLA tracking, and open issue registers; flag data quality concerns or discrepancies between customer and fulfillment provider records to the manager
• Collaborate with Sales, Commercial Operations, and Customer Assurance to communicate account status, surface emerging issues, and maintain cross-functional awareness of fulfillment concerns that may affect order flow or customer relationships

• 1–3 years of experience in customer service, order management, or logistics support; experience with a third-party logistics provider or fulfillment operation preferred
• Familiarity with fulfillment operations including inbound receiving, inventory management, outbound order processing, and LTL/parcel shipment; able to understand and communicate fulfillment status clearly without technical expertise
• Familiarity with SLA concepts; able to monitor, track, and report on performance against contractual commitments
• Basic proficiency with order management systems, WMS platforms, or CRM tools; comfortable maintaining records, pulling reports, and working across multiple systems
• Strong organizational skills and attention to detail; able to manage multiple accounts, maintain accurate tracking logs, and follow through on open items without losing visibility on at-risk orders
• Clear communicator with a customer-first approach; able to represent the company professionally in account-facing interactions and escalate issues in a timely, well-documented manner

• High school diploma or equivalent required; associate’s or bachelor’s degree in Business, Supply Chain, or a related field a plus

Physical Requirements:

• Prolonged periods of sitting and computer work.
• Must be able to lift up to 15 pounds.

Benefits:

We offer a competitive benefit package that includes:

• Fully remote position.
• Major medical, dental, and vision benefits available day one — no waiting period.
• Company-paid life insurance and Employee Assistance Program.
• 401(k) with company match.
• Employee discount on Ubique Group products.
• Free office chair for remote employees.
• Ubique Cares employee-led organization hosting monthly and quarterly engagement activities with fun and giveaways.
• 9 paid holidays + 1 floating holiday, and up to 13 accrued PTO days per year.

Ubique Group is an equal-opportunity employer. We seek to employ the most qualified individuals for all our roles.