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Medical Virtual Assistant (Urgent Care Support)

Gentask Virtual Assistance Services

Role overview

Qualifications

  • Experience as a Medical Virtual Assistant, Medical Receptionist, or in Healthcare Customer Service.
  • Familiarity with EHR/EMR systems (experience with Athenahealth, eClinicalWorks, or similar is a plus).
  • Knowledge of medical terminology, insurance processes, and scheduling protocols.
  • Strong communication skills in English (bilingual in Spanish is a plus).

Responsibilities

  • Answer and triage patient calls professionally and empathetically.
  • Schedule, reschedule, and cancel appointments based on patient needs.
  • Assist with prescription-related concerns, including refill requests and pharmacy coordination.
  • Verify insurance coverage and in-network status for patients.

About the company

Gentask Virtual Assistance Services logo

Gentask Virtual Assistance Services

Outsourcing & Offshoring

📍 ABOUT GENTASK VIRTUAL ASSISTANCE SERVICES: Are you tired of sifting through countless virtual assistance agencies, unsure of their credibility and commitment to excellence? Look no further! I am thrilled to introduce you to our pioneering virtual assistance agency based in the Philippines, where we prioritize one thing above all else: quality. At Gentask Virtual Assistance Services, we understand the critical role that virtual assistants play in empowering businesses to thrive in the digital age. That's why we have built a team of highly experienced professionals with proven results, setting us apart from other agencies in the Philippines. We are committed to delivering top-notch virtual assistance services that not only meet but exceed our clients' expectations. What sets us apart is our unwavering dedication to quality. We handpick each member of our team, ensuring they possess the necessary expertise, skills, and experience to handle a wide range of tasks with utmost efficiency and professionalism. Whether it's administrative support, customer service, content creation, social media management, or any other virtual assistance need, our team has the expertise to deliver exceptional results. 📍 WHAT CAN YOU EXPECT FROM MY TEAM? 💎 Experienced Professionals: Our team members possess a proven track record of delivering exceptional results in their respective fields. No "fake it til you make it" here! 💎 Tailored Solutions: We understand that every business is unique, and we provide personalized virtual assistance services tailored to your specific requirements. 💎 Transparent Communication: Open lines of communication are at the heart of our client relationships. We ensure clear and timely communication to foster trust and collaboration. 💎 Unparalleled Support: Our team is committed to going above and beyond to provide unparalleled support, enabling you to focus on core business objectives. 📍 BOOK A CALL WITH ME: https://calendly.com/hellojaniceduetes

Company details

IndustryOutsourcing & Offshoring
Company size51 - 200

Links

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Job description

Job Title: Medical Virtual Assistant (Urgent Care Support)

  • Job Type: Full-Time (7 hours per day)
  • Location: Remote
  • Salary: 40,000 per month

About the Role

We are looking for a Medical Virtual Assistant to support an Urgent Care facility by managing patient phone inquiries and administrative tasks. The ideal candidate will have experience in medical customer service and be comfortable assisting patients with appointment scheduling, prescription issues, insurance verification, and missing paperwork.

Key Responsibilities

  • Answer and triage patient calls professionally and empathetically.
  • Schedule, reschedule, and cancel appointments based on patient needs.
  • Assist with prescription-related concerns, including refill requests and pharmacy coordination.
  • Verify insurance coverage and in-network status for patients.
  • Help patients complete missing forms and paperwork.
  • Document patient interactions accurately and escalate complex issues as needed.
  • Maintain patient confidentiality and adhere to HIPAA regulations.

Qualifications

  • Experience as a Medical Virtual Assistant, Medical Receptionist, or in Healthcare Customer Service.
  • Familiarity with EHR/EMR systems (experience with Athenahealth, eClinicalWorks, or similar is a plus).
  • Knowledge of medical terminology, insurance processes, and scheduling protocols.
  • Strong communication skills in English (bilingual in Spanish is a plus).
  • Proficiency with computer applications and ability to learn new systems quickly.
  • Excellent problem-solving skills and attention to detail.

Why Join Us?

  • Work remotely with a stable 7-hour workday.
  • Support a healthcare team dedicated to patient care.
  • Opportunity for long-term engagement and professional growth.

If you have experience in medical customer support and want to make a difference in patient care, wed love to hear from you!

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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