- US MNC
- Remote position
- Salary: up to $7500
Responsibilities
- Build, maintain, and execute and Account Strategy covering customer satisfaction and business growth objectives for each account.
- Maintain an accurate forecast for incoming and outgoing revenues within your book of business.
- Document all customer interactions and activities in Salesforce and internal applications where applicable, as well as opportunities and risks.
- Develop second-tier clients into key accounts.
- Monitor and be aware of competitors product and service strategies.
- Serve as the primary point of contact for all strategic matters related to assigned global and regional accounts.
- Coordinate and align with internal stakeholders across regions (APAC primarily, with occasional collaboration across EMEA, US, and LATAM).
- Navigate and manage complex client structures, including global escalation paths and issue resolution frameworks.
- Lead regular account reviews, ensuring service delivery meets contractual expectations and performance metrics.
- Collaborate with internal teams (Operations, Compliance, Product, Finance, and Sales) to ensure a unified approach to client management and solutions delivery.
- Proactively identify opportunities for account expansion and service optimization.
- Present confidently to senior and C-level stakeholders across various regions and cultures.
Requirements:
- Highly developed consultative account management skills.
- Negotiating and deal closing skills.
- Able to communicate concepts effectively to all levels including to senior executives.
- Able to collaborate and present account strategy to internal stakeholders to align and garner support on the proposed strategy.
- Able to demonstrate effective time management and task prioritization under pressure.
- Strong leadership skills, result-oriented and ability to drive for business growth.
- Independent, self-initiated, results oriented.
- Superior problem-solving skills dealing internally and externally.
- Excellent presentation and communication skills.
- Driven by success.
- Embraces a hands-on approach and leads by example.
- Willing to take ownership and responsibility for issues and conflict resolution.
Education
- Preferably 2+ years of experience in account management or client success roles
- Minimum of 5 years working experience
- Bachelors degree in Business or equivalent
- Proven experience working within or managing accounts for multinational corporations (MNCs).
- Strong understanding of MNC structures, communication protocols, and escalation matrices.
- Exceptional interpersonal and communication skills, with experience engaging and influencing C-level executives across countries and cultures.
- High degree of problem-solving ability and strategic thinking.
- Comfortable managing priorities across APAC, and occasionally engaging with stakeholders from EMEA, US, and LATAM.
- Preferably has prior regional exposure; if not, must be willing and comfortable collaborating with diverse internal and external stakeholders across regions (APAC primarily, with occasional collaboration across EMEA, US, and LATAM).
All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.
Alternatively, you may wish to email your resume in a detailed Word format to debbie@peopleprofilers.com
We regret that only shortlisted candidates will be notified
People Profilers Pte Ltd, 20 Cecil Street, #08-09 PLUS Building, Singapore 049705
Tel: 6950 9748
http://www.peopleprofilers.com
debbie@peopleprofilers.com
Consultant in charge: So Boon Shyen, Debbie
EA Licence Number: 02C4944
Registration Number: R1111376
ID: QY674939
People Profilers Pte Ltd (People Profilers) has entered into a Partnership Recruitment Collaboration with Employment and Employability Institute Pte Ltd (e2i), to extend the support of hiring beyond e2is resources to broaden the reach of jobseekers.
This is in partnership with the Employment and Employability Institute Pte Ltd (e2i).
e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to People Profilerss PDPA and e2is PDPA (https://www.e2i.com.sg/pdpa/).
