Role overview

Qualifications

Up to 1 year of experience in a Business Process Outsourcing environment
Italian speaker (C2) with very good communication skills in English (at least B2 level)
High school diploma
EU nationality or Greek residence permit

Responsibilities

Assist our community and resolve inquiries empathetically, accurately, and promptly
Stay knowledgeable about our products and community standards
Investigate and resolve issues reported on the social media platform
Analyze data to improve the overall user experience

Key facts

Remote from: Greece
Full time
Junior (1-2 years)
Social Media Strategist
Greek, English, Italian

Hard skills

Social Support

Other skills

Communication
Problem Solving
Empathy
Time Management
Multitasking
Teamwork
Social Skills

About the company

Cross Border Talents

Human Resources, Staffing & Recruiting

Cross Border Talents provides international recruitment solutions for Engineering, Information Technology, and Multilingual Customer Support profiles. By facilitating global talent mobility and maintaining an efficient cross-border recruitment process, CBT supports both talent and companies in thriving during the era of intelligent machines. CBT addresses the digital skills shortage with over 300 global recruiters and advanced algorithms. Our business models include Permanent Recruitment, Staff Augmentation, and Talent Leasing (EoR). We are the global market leader in international tech CX recruitment. Why? Since 2013, our HUMAN RECRUITERS have connected over 130,000 tech talents from more than 50 nationalities with companies across the globe. Notably, CBT is the only recruitment company globally awarded three Seals of Excellence by Horizon 2020 SMEI, the EU's research and innovation funding program. Join us on our journey to shape the future of global recruitment and talent mobility! www.cbtalents.com

Company details

Company typeScaleup

IndustryHuman Resources, Staffing & Recruiting

Company size201 - 500

Links

Website LinkedIn See all jobs

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Job description

Location: Onsite in Moschato, Greece or Remote in Greece

Company: Cross Border Talents is Recruiting!

About Us:

Join our vibrant and dynamic team dedicated to delivering top-notch support to our online community. We are passionate about creating a safe and positive environment for our users, and we need empathetic and skilled individuals to help us achieve this mission.

Responsibilities:

🤝 Assist our community and resolve inquiries empathetically, accurately, and promptly.
📚 Stay knowledgeable about our products and community standards.
⚖️ Make well-balanced decisions and advocate effectively for our community.
💬 Exhibit strong interpersonal, verbal, and written communication skills, with an emphasis on empathy.
🌟 Support the company’s mission by prioritizing the community’s well-being.
🔍 Investigate and resolve issues reported on the social media platform, including account support and reports of abusive content.
📨 Respond to user inquiries with high quality, speed, empathy, and accuracy.
💡 Use market-specific knowledge to develop scalable solutions for community support.
📊 Analyze data to improve the overall user experience.
🛡️ Enforce the company’s Terms of Use by monitoring reports of abuse.
⏱️ Review reported content within agreed turnaround times and quality standards.
🛠️ Identify workflow inefficiencies and suggest solutions.
📈 Recognize trends and escalate issues outside company policy to the global team.

Experience:

💼 Up to 1 year of experience in a Business Process Outsourcing environment or a comparable service/process management environment.
🌍 High affinity and cultural awareness of the political and social situation relevant to the market/region supported.
🇮🇹 Italian speaker (C2) with very good communication skills in English (at least B2 level).

Skills:

💬 Exceptional communication and soft skills.
🧩 Strong problem-solving abilities.
💻 Tech-savvy and resourceful.
📌 Ability to multitask and work efficiently.
🧠 Excellent reasoning and analytical capabilities.
🤝 Thrive as a team player in a fast-paced, high-energy, change-oriented environment.

Requirements:

🇪🇺 EU nationality or Greek residence permit.
🎓 High school diploma.
🕒 Availability to work in shifts (40 hours per week, 5 days per week, 8 hours per day) between Monday-Sunday, 7 am-10 pm.

Benefits:

🏋️ 5 working days of training.
✈️ Relocation package including paid flight to Greece, airport pick-up, administration assistance (tax number, bank account, etc.), 2 weeks paid in a hotel, and help from an agency to find an apartment.
💰 Gross monthly salary plus a monthly performance bonus
🕰️ Rotational shifts (40 hours per week, 5 days per week, 8 hours per day)

If you are passionate about helping others and creating a positive online community, we would love to hear from you. Apply today and make a difference! 🌟