Role overview

Qualifications

Excellent written and verbal communication skills with a strong connection to customer success.
Minimum two years of account management or customer service experience preferred.
Highly organized and detail-oriented, able to handle over 30 clients effectively.
Comfortable learning various software, from MS Office (Excel) to CRM systems.

Responsibilities

Develop and nurture relationships with selected accounts for successful campaigns.
Be a trusted advisor and expert in our DemandFactor offerings.
Work with internal experts to deliver excellent campaign leads and ensure clients are happy.
Manage account documentation, including reports and recommendations.

Key facts

Remote from: Anywhere
Full time
Client Success Manager
English

Hard skills

Account Management

Other skills

Customer Service
Microsoft Office
Communication
Organizational Skills
Problem Solving
Teamwork
Time Management
Prioritization

About the company

DemandFactor

Marketing & Advertising

DemandFactor is a customer-centric organization that is revolutionizing the B2B tech industry by aligning our success to the success of our clients and sharing in the upfront risk of the demand-gen buying process. What sets us apart is the fact that we deliver all our business in-house. With a 99% accuracy, our triple verified, first-party proprietary data, is uniquely positioned to help businesses achieve success through our full-funnel, flexible, and scalable solutions. In the ever-changing B2B landscape, we bring to the table years of experience and deep expertise in supporting leading B2B organizations in the most challenging markets. Our clients rely on us to increase their brand awareness, accelerate engagement, and generate leads so they can meet their goals.

Company details

IndustryMarketing & Advertising

Company size11 - 50

Links

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Job description

Customer Success is crucial for building strong customer relationships. We're looking for someone tech-savvy to ensure our clients have a great experience.

Responsibilities and Duties

Develop and nurture relationships with selected accounts for successful campaigns.
Be a trusted advisor and expert in our DemandFactor offerings.
Work with internal experts to deliver excellent campaign leads and ensure clients are happy.
Collaborate with the Sales team from proposal to delivery, addressing options and integrations.
Manage account documentation, including reports and recommendations.
Handle post-sale account management, fostering growth through great customer service.

Qualifications

Excellent written and verbal communication skills with a strong connection to customer success.
Minimum two years of account management or customer service experience preferred.
Highly organized and detail-oriented, able to handle over 30 clients effectively.
Ability to thrive collaboratively in a team and independently with minimal supervision.
Strong problem-solving skills, with the ability to engage and interact with internal teams.
Logical thinking to diagnose and resolve issues, recognizing when escalation is needed.
Comfortable learning various software, from MS Office (Excel) to CRM systems.
Time Management and Effective Prioritization skills to ensure efficient handling of tasks and responsibilities in a dynamic work environment