Key Facts

Remote From:

Indiana (USA) , Texas (USA)

Full time

English

Hard Skills

Service Management

Other Skills

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Customer Service
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Communication
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Social Skills
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Organizational Skills
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Time Management
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Multitasking
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Detail Oriented
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Teamwork

Roles & Responsibilities

Prior experience as a Service Advisor in the automotive industry is required
Proficient in using Tekmetric software for service management
Strong understanding of automotive repair processes and customer service best practices
Excellent communication and interpersonal skills

Requirements:

Greet customers and assess their automotive service needs while utilizing Tekmetric software for a smooth workflow
Provide informed and detailed explanations of service options, pricing, and timelines using Tekmetric data
Efficiently manage service appointments, ensuring optimal scheduling through the Tekmetric system
Create detailed estimates and work orders for customer review within Tekmetric

Vivid Money

Financial Services

About Vivid Money

Vivid offers a unique mobile banking app and a distinctive digital investing platform from a single app. Whether it’s payments, transfers, multi-currency accounts, spendings reports, split bills as well as the possibility to invest in international stocks, ETFs, and precious metals. With over 150 listed cryptocurrencies, Vivid offers one of the biggest portfolios in Europe. With Vivid, managing your finances is easy, flexible, and 100% transparent. We founded Vivid to bring a colourful and entirely different experience to dealing with personal finance. With our knowledge and experience, we strive to help our customers earn more and increase their wealth. On the 8th of June 2020, Vivid was launched in Germany as its first market, followed by France, Spain, and Italy, with more European countries to come! Already over 500,000 customers throughout Europe enjoy our superior banking and investment experience – and love to collect cashback in the form of Stock Rewards. In not even two years, we’ve grown from one tiny office in Berlin’s Neukölln neighbourhood to a company of more than 300 people, with 30+ different nationalities. Next to our headquarters in Berlin (GER), we work from Vivid Hub Amsterdam (NL) and Vivid Tech Hub in Almaty (KAZ). Vividians are coming together to collaborate and exchange ideas. We are working in proud partnerships with Solaris SE, CM Equity, and VISA. As a company, we have already raised over 200 million euros from renowned investors, including Ribbit Capital, Greenoaks Capial, and the SoftBank Vision Fund 2, and is valued at 775 million euros.

Company type: Scaleup

Industry: Financial Services

Founded: 2018

Company size: 201 - 500

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Job description

Crown auto repair is actively seeking a knowledgeable and experienced individual to join our team as a Service Advisor, specializing in Tekmetric software. As a Service Advisor with expertise in Tekmetric, you will act as the primary point of contact for customers, providing outstanding service while leveraging the Tekmetric platform to streamline operations. This role requires a comprehensive understanding of automotive service processes and proven experience using Tekmetric for scheduling and managing service requests.

Responsibilities

Greet customers and assess their automotive service needs while utilizing Tekmetric software for a smooth workflow.
Provide informed and detailed explanations of service options, pricing, and timelines using Tekmetric data.
Efficiently manage service appointments, ensuring optimal scheduling through the Tekmetric system.
Create detailed estimates and work orders for customer review within Tekmetric.
Communicate throughout the service process with technicians, ensuring that all repairs align with customer expectations.
Keep customers updated on the status of their repairs, addressing any questions or concerns promptly.
Maintain accurate records of customer interactions and service transactions through Tekmetric.
Collaborate with the parts department to ensure timely ordering and delivery of necessary parts using Tekmetric.
Stay informed about Tekmetric updates and automotive industry best practices to optimize service delivery.

Requirements

Prior experience as a Service Advisor in the automotive industry is required.
Proficient in using Tekmetric software for service management.
Strong understanding of automotive repair processes and customer service best practices.
Excellent communication and interpersonal skills.
Strong organizational and time management abilities.
Ability to multitask and work effectively in a fast-paced environment.
Attention to detail and commitment to delivering exceptional service.
Ability to work well as part of a team.
Availability to work flexible hours, including evenings and weekends as needed.

Benefits