Role overview

Qualifications

Prior experience as a Service Advisor in the automotive industry
Proficient in using Tekmetric software for service management
Strong understanding of automotive repair processes and customer service best practices
Excellent communication and interpersonal skills

Responsibilities

Greet customers and assess their automotive service needs while utilizing Tekmetric software for a smooth workflow
Provide informed and detailed explanations of service options, pricing, and timelines using Tekmetric data
Efficiently manage service appointments, ensuring optimal scheduling through the Tekmetric system
Create detailed estimates and work orders for customer review within Tekmetric

Key facts

Remote from: Indiana (USA), Texas (USA)
Full time
English

Hard skills

Service Management

Other skills

Communication
Social Skills
Organizational Skills
Time Management
Multitasking
Detail Oriented
Teamwork

About the company

Trova Talent

Staffing & Recruiting

Trova Talent was born out of a love for the incredible impact that great talent and search outcomes have on organisations (big and small) as well as individuals. It is a privilege to support great leaders with talent decisions and great executives with their career choices. Trova Talent’s philosophy is centred on a deep care for the vitality of the business community and the leaders within it.At Trova Talent we have a passion for executive search, for inspiring great appointments and for supporting talent to thrive. We feel very fortunate to love what we do. What energises us is simply being able to help. We love helping our clients to flourish through exciting talent decisions and helping executives to optimise their careers. Through Trova Talent we have the opportunity to do this with creativity, innovation and wholeheartedness.

Company details

IndustryStaffing & Recruiting

Company size2 - 10

Links

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Job description

Crown auto repair is actively seeking a knowledgeable and experienced individual to join our team as a Service Advisor, specializing in Tekmetric software. As a Service Advisor with expertise in Tekmetric, you will act as the primary point of contact for customers, providing outstanding service while leveraging the Tekmetric platform to streamline operations. This role requires a comprehensive understanding of automotive service processes and proven experience using Tekmetric for scheduling and managing service requests.

Responsibilities

Greet customers and assess their automotive service needs while utilizing Tekmetric software for a smooth workflow.
Provide informed and detailed explanations of service options, pricing, and timelines using Tekmetric data.
Efficiently manage service appointments, ensuring optimal scheduling through the Tekmetric system.
Create detailed estimates and work orders for customer review within Tekmetric.
Communicate throughout the service process with technicians, ensuring that all repairs align with customer expectations.
Keep customers updated on the status of their repairs, addressing any questions or concerns promptly.
Maintain accurate records of customer interactions and service transactions through Tekmetric.
Collaborate with the parts department to ensure timely ordering and delivery of necessary parts using Tekmetric.
Stay informed about Tekmetric updates and automotive industry best practices to optimize service delivery.

Requirements

Prior experience as a Service Advisor in the automotive industry is required.
Proficient in using Tekmetric software for service management.
Strong understanding of automotive repair processes and customer service best practices.
Excellent communication and interpersonal skills.
Strong organizational and time management abilities.
Ability to multitask and work effectively in a fast-paced environment.
Attention to detail and commitment to delivering exceptional service.
Ability to work well as part of a team.
Availability to work flexible hours, including evenings and weekends as needed.

Benefits

100% remote job working in the comforts of your home
Non-toxic environment
Growth potential

Please send your email to out hiring manager Jess jess.daniel@geniusagency.ai or on Linked In (2) Jessica Daniel | LinkedIn