Key Facts

Remote From:

Indiana (USA) , Texas (USA)

Full time

English

Hard Skills

Service Management

Other Skills

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Communication
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Social Skills
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Organizational Skills
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Time Management
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Multitasking
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Detail Oriented
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Teamwork

Roles & Responsibilities

Prior experience as a Service Advisor in the automotive industry
Proficient in using Tekmetric software for service management
Strong understanding of automotive repair processes and customer service best practices
Excellent communication and interpersonal skills

Requirements:

Greet customers and assess their automotive service needs while utilizing Tekmetric software
Provide informed and detailed explanations of service options, pricing, and timelines using Tekmetric data
Efficiently manage service appointments, ensuring optimal scheduling through the Tekmetric system
Create detailed estimates and work orders for customer review within Tekmetric

Cypher Coders

About Cypher Coders

Our focus is on getting kids ready for a successful future. Already, 67% of new jobs in STEM are in computing, and the importance of technology in industry is only going to increase.Our award-winning coding curriculum helps to get children future-ready by not only teaching them how to code, but also developing core skills such as creativity, communication and collaboration.We use creative themes to deliver a fun and unique learning experience - making coding more engaging and accessible for children, and to help them understand the role that technology plays in science, industry, art, architecture and much more.All of our lessons include a topic and a project from one of our themes, to teach the students a little more about the world around them, and to help trigger their curiosity and imagination. Our Stem.org accredited curriculum is designed to teach a firm foundation in computer science, above and beyond what children learn in school.We give children a methodical and cumulative education that builds their skills in coding, communication, collaboration, creativity and flexibility.From 6-12 we ensure every child learns at a pace that’s right for them, in a range of coding languages, and they are rewarded with certificates at each level. Our creative themes add excitement, interest and relevance to computer science subjects to help kids engage and enjoy coding.

Company type: Startup

Founded: 2018

Company size: 11 - 50

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Job description

Crown auto repair is actively seeking a knowledgeable and experienced individual to join our team as a Service Advisor, specializing in Tekmetric software. As a Service Advisor with expertise in Tekmetric, you will act as the primary point of contact for customers, providing outstanding service while leveraging the Tekmetric platform to streamline operations. This role requires a comprehensive understanding of automotive service processes and proven experience using Tekmetric for scheduling and managing service requests.

Responsibilities

Greet customers and assess their automotive service needs while utilizing Tekmetric software for a smooth workflow.
Provide informed and detailed explanations of service options, pricing, and timelines using Tekmetric data.
Efficiently manage service appointments, ensuring optimal scheduling through the Tekmetric system.
Create detailed estimates and work orders for customer review within Tekmetric.
Communicate throughout the service process with technicians, ensuring that all repairs align with customer expectations.
Keep customers updated on the status of their repairs, addressing any questions or concerns promptly.
Maintain accurate records of customer interactions and service transactions through Tekmetric.
Collaborate with the parts department to ensure timely ordering and delivery of necessary parts using Tekmetric.
Stay informed about Tekmetric updates and automotive industry best practices to optimize service delivery.

Requirements

Prior experience as a Service Advisor in the automotive industry is required.
Proficient in using Tekmetric software for service management.
Strong understanding of automotive repair processes and customer service best practices.
Excellent communication and interpersonal skills.
Strong organizational and time management abilities.
Ability to multitask and work effectively in a fast-paced environment.
Attention to detail and commitment to delivering exceptional service.
Ability to work well as part of a team.
Availability to work flexible hours, including evenings and weekends as needed.

Benefits