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Medical Virtual Assistant - Admin with Billing and Collections Experience

Role overview

Qualifications

  • Prior admin/receptionist experience (healthcare background preferred)
  • Experience with billing or payment processing
  • Strong written communication and organizational skills
  • Tech-savvy with scheduling and office tools

Responsibilities

  • Schedule, confirm, and follow up on patient appointments
  • Assist with payment collection through secure online systems
  • Update patient records and handle data entry with accuracy
  • Provide reliable administrative support to the healthcare team

Key facts

Hard skills

Other skills

  • Collections
  • Scheduling
  • Microsoft Office
  • Organizational Skills

About the company

Vivid Money logo

Vivid Money

  • Fintech & Payments
  • Scaleup
  • 201–500
Vivid offers a unique mobile banking app and a distinctive digital investing platform from a single app. Whether it’s payments, transfers, multi-currency accounts, spendings reports, split bills as well as the possibility to invest in international stocks, ETFs, and precious metals. With over 150 listed cryptocurrencies, Vivid offers one of the biggest portfolios in Europe. With Vivid, managing your finances is easy, flexible, and 100% transparent. We founded Vivid to bring a colourful and entirely different experience to dealing with personal finance. With our knowledge and experience, we strive to help our customers earn more and increase their wealth. On the 8th of June 2020, Vivid was launched in Germany as its first market, followed by France, Spain, and Italy, with more European countries to come! Already over 500,000 customers throughout Europe enjoy our superior banking and investment experience – and love to collect cashback in the form of Stock Rewards. In not even two years, we’ve grown from one tiny office in Berlin’s Neukölln neighbourhood to a company of more than 300 people, with 30+ different nationalities. Next to our headquarters in Berlin (GER), we work from Vivid Hub Amsterdam (NL) and Vivid Tech Hub in Almaty (KAZ). Vividians are coming together to collaborate and exchange ideas. We are working in proud partnerships with Solaris SE, CM Equity, and VISA. As a company, we have already raised over 200 million euros from renowned investors, including Ribbit Capital, Greenoaks Capial, and the SoftBank Vision Fund 2, and is valued at 775 million euros.

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Job description

For better engagement, updates, and valuable consultation tips, we encourage you to follow our founder on Instagram:

📷@marketingbybahaa. (https://www.instagram.com/marketingbybahaa?igsh=Y2Rnbjk3d3dnZXk=)

About the Role:
Global Pacific Support is partnering with a growing healthcare client to bring on a Medical Virtual Assistant. If you’re organized, detail-driven, and ready to support patients and providers, this role is for you. You’ll help keep operations running smoothly by managing scheduling, handling payments, and supporting the healthcare team — all from the comfort of your home.

What You’ll Do:

  • Schedule, confirm, and follow up on patient appointments.
  • Assist with payment collection through secure online systems.
  • Update patient records and handle data entry with accuracy.
  • Provide reliable administrative support to the healthcare team.

Requirements

What We’re Looking For:

  • Prior admin/receptionist experience (healthcare background preferred).
  • Experience with billing or payment processing is a plus.
  • Strong written communication and organizational skills.
  • Tech-savvy with scheduling and office tools.
  • U.S.-based, with knowledge of healthcare practices (HIPAA familiarity a bonus).

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