Key Facts

Remote From:

Pakistan

Full time

English

Hard Skills

Computer-Aided Dispatch

Other Skills

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Communication
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Problem Solving
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Record Keeping
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Customer Service
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Teamwork
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Calmness Under Pressure
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Detail Oriented
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Time Management

Roles & Responsibilities

Prior experience as a dispatcher or in a similar role within the towing or roadside assistance industry is preferred.
Strong communication skills, both verbal and written.
Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
Proficiency in using computer systems and dispatch software.

Requirements:

Answer incoming calls from customers requesting towing and roadside assistance.
Collect essential information such as location, vehicle type, and service needed.
Utilize dispatch software to record service requests and dispatch appropriate personnel.
Coordinate the timely arrival of service providers to customer locations.

Cypher Coders

About Cypher Coders

Our focus is on getting kids ready for a successful future. Already, 67% of new jobs in STEM are in computing, and the importance of technology in industry is only going to increase.Our award-winning coding curriculum helps to get children future-ready by not only teaching them how to code, but also developing core skills such as creativity, communication and collaboration.We use creative themes to deliver a fun and unique learning experience - making coding more engaging and accessible for children, and to help them understand the role that technology plays in science, industry, art, architecture and much more.All of our lessons include a topic and a project from one of our themes, to teach the students a little more about the world around them, and to help trigger their curiosity and imagination. Our Stem.org accredited curriculum is designed to teach a firm foundation in computer science, above and beyond what children learn in school.We give children a methodical and cumulative education that builds their skills in coding, communication, collaboration, creativity and flexibility.From 6-12 we ensure every child learns at a pace that’s right for them, in a range of coding languages, and they are rewarded with certificates at each level. Our creative themes add excitement, interest and relevance to computer science subjects to help kids engage and enjoy coding.

Company type: Startup

Founded: 2018

Company size: 11 - 50

Website LinkedIn See all jobs →

Job description

For better engagement, updates, and valuable consultation tips, we encourage you to follow our founder on Instagram:

📷@marketingbybahaa. (https://www.instagram.com/marketingbybahaa?igsh=Y2Rnbjk3d3dnZXk=)

Global Pacific Support is seeking dedicated Agents/Dispatchers for our Towing and Roadside Assistance team. In this pivotal role, you will be the first point of contact for customers seeking assistance and will be responsible for coordinating timely and effective service delivery. Successful candidates will display strong communication skills, the ability to work well under pressure, and a proactive approach to problem-solving.

Key Responsibilities:

Answer incoming calls from customers requesting towing and roadside assistance.
Collect essential information such as location, vehicle type, and service needed.
Utilize dispatch software to record service requests and dispatch appropriate personnel.
Coordinate the timely arrival of service providers to customer locations.
Provide customers with updates on estimated arrival times and service status.
Ensure accurate record-keeping of all interactions and service requests.
Work collaboratively with drivers and other team members to enhance service delivery.
Maintain a professional demeanor while managing high-volume call scenarios.

Requirements

Prior experience as a dispatcher or in a similar role within the towing or roadside assistance industry is preferred.
Strong communication skills, both verbal and written, with the ability to interact effectively with customers.
Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
Proficiency in using computer systems and dispatch software.
Strong problem-solving skills and a detail-oriented mindset.
Availability to work flexible hours, including nights, weekends, and holidays as needed.
A commitment to providing excellent customer service and supporting team operations.

Benefits