Key Facts

Remote From:

Europe

Category: IT Support Specialist

Full time

Junior (1-2 years)

English

Hard Skills

System Administration Mac OS Linux Network Troubleshooting Antivirus Software Email Management Network Security Communication Software Telephony JIRA +2 more

Other Skills

•
Microsoft Windows
•
Collaboration
•
Teamwork

Roles & Responsibilities

1–2 years of experience as an IT Specialist or in a similar technical support role
Proficiency in macOS, Linux, and/or Windows operating systems
Understanding of basic network troubleshooting
Knowledge of antivirus solutions and email systems

Requirements:

Providing user support via chat and remote access, resolving browser and application issues, password resets, and system shutdowns
Managing support tickets, prioritizing requests, and handling escalations
Joining calls to troubleshoot and resolve complex or high-priority issues
Conducting technical onboarding sessions for new employees

JustMarkets

About JustMarkets

JustMarkets is a top-notch online CFD trading brokerage that has over a decade of successful working experience with clients in 180+ countries. Customer is JustMarkets' core value. We always listen carefully to every feedback we get to ensure that our services and developments help clients achieve their trading goals in the most efficient way. Our multilingual 24/7 customer support is always ready to help every JustMarkets user. We are attentive to those who help us develop. To do this, we have created a Three-Level IB partner system that allows our affiliates to conduct profitable and transparent business activities with us. JustMarkets is continuously developing and improving trading conditions, providing the lowest spreads, reducing commissions, and expanding the range of tools to trade Majors, Minors, Indices, Stocks, Metals, and Energies. JustMarkets Copytrading service is an in-house development that allows users to automatically copy trades of successful traders whose riskiness is ranked using the Risk Score service. We are all about Markets!

Founded: 2018

Company size: 201 - 500

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Job description

We’re expanding our team at JustMarkets and looking for a motivated and enthusiastic IT Specialist to join us!

If you’re passionate about technology, eager to learn, and excited to support our internal users, we will be glad to consider your candidacy. At JustMarkets, we believe in fostering your growth and providing a space where you can enhance your skills while making a real difference.

Join us and become part of a team that values collaboration and fresh ideas!

Responsibilities

Providing user support via chat and remote access, resolving browser and application issues, password resets, and system shutdowns
Managing support tickets, prioritizing requests, and handling escalations
Joining calls to troubleshoot and resolve complex or high-priority issues
Conducting technical onboarding sessions for new employees (approximately one per day)
Preparing, configuring, dispatching, and repairing company equipment
Participating in daily team syncs and cross-team communication

Requirements

1–2 years of experience as a IT Specialist or in a similar technical support role
Proficiency in macOS, Linux, and/or Windows operating systems
Understanding of basic network troubleshooting
Knowledge of antivirus solutions and email systems
Understanding of network security principles
Experience with communication and collaboration tools such as Mattermost, Slack, or similar platforms
Intermediate English proficiency (B1) in speaking and writing

Will be a plus

Specialized education or completed courses in system administration or a related technical field
Understanding of VoIP technologies, including Asterisk
Familiarity with the Atlassian stack (Jira, Confluence)
Basic knowledge of Palo Alto NGFW
Experience with equipment management, asset tracking, distribution, and inventory control

We offer