Logo for Castlery

AU Logistics Operations Specialist

Key Facts

Remote From: 
Full time
English

Other Skills

  • Problem Solving

Roles & Responsibilities

  • Experience managing transport and last-mile delivery operations
  • Proficient in TMS, ERP, or similar operational systems
  • Ability to analyse operational data and identify efficiencies

Requirements:

  • Own end-to-end outbound operations, ensuring timely order processing
  • Monitor warehouse dispatch capacity and outbound workflows
  • Manage escalated outbound and delivery-related issues
  • Coordinate cross-functionally with various teams to support operational requirements

Job description

We’re rethinking homes for how people really live, and we’re looking for a AU Logistics Operation Specialist to join our Logistics Operations team to help shape the future of living - one thoughtful detail at a time. 

Operations at Castlery makes it all work streamlining processes and elevating every customer touchpoint.
 
This is a fully remote role based in Malaysia, supporting our AU logistics operations.
 

What you'll be doing:

  • Own end-to-end outbound operations, ensuring timely order processing, carrier collections, and daily dispatch execution while maintaining service level commitments.
  • Monitor warehouse dispatch capacity, outbound workflows, and carrier performance, proactively identifying and resolving bottlenecks that may impact fulfilment timelines.
  • Manage escalated outbound and delivery-related issues, conducting investigations and driving resolutions independently to minimise operational and customer impact.
  • Coordinate cross-functionally with Warehouse, Customer Experience, Supply Chain, and Logistics teams to support operational requirements, showroom replenishments, and continuous improvement initiatives across outbound operations.

What you’ll need to succeed: 

  • Experience managing transport and last-mile delivery operations, with a strong understanding of end-to-end outbound processes from order release through successful customer delivery.
  • Proficient in TMS, ERP, or similar operational systems, with the ability to analyse performance data, identify trends, and drive data-backed corrective actions.
  • Ability to analyse operational data, identify gaps or inefficiencies, and translate insights into practical corrective actions

 

Built for Real Life, Designed for What’s Next

At Castlery, we’ve spent over a decade building a brand people love by designing furniture for real life - durable, beautiful, and made to keep up with change.
 
Now, we’re focused on what’s next: scaling with care, crafting better experiences, and growing a team that’s as intentional as our design philosophy.
 
If you believe that good homes create good lives, come build with us.

 

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