Insurance Processor II (58782)

Are you interested in joining a team that is continuously innovating to create the best experiences for members? Would you like to work for a company that has been rated a top employer and best place to work across the Northeast year over year? Do you want to be part of a company that is committed to giving back to the community?

At AAA Northeast, as we continue to grow, our mission remains the same: helping and serving is a way of life. It’s why we’ve earned the trust of millions, and why AAA Northeast has remained a resilient and reliable brand for over a century.

Schedule: Remote Monday-Friday 8:30am-5pm


What you will do:

• Process incoming mail, email, and faxes (i.e., discounts, driver change requests, cancelations, mortgagee requests including providing evidence of insurance, etc.).
• Answer insureds’ calls regarding claims, payments, and change of address.
• Upload policy revisions via policy portals.
• Coordinate Dealer Desk functions, including exchanging information with insureds, car dealers, banks, etc. to facilitate vehicle changes.
• Build professional relationships with coworkers, agents and industry contacts.
• Process incoming checks, including uploading payment information via payment portals.
• Apply effective date of discount and ensure proper documentation is received.
• Correct errors on returned mail in a timely and effective manner.
• Send correspondence to insureds
• Crosstrain in other Agency Support functions; backup to other teams as necessary.
• Other duties as assigned.